Question about Dell 3130cn Color Laser Printer
It won't print A5 - looking in the Printer's Properties/General, it says "Paper available: A4" but I am unable to change this. Help!
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Posted on Jan 02, 2017
Cycle Power on the Printer
Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.
To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.
Figure 1 - Paper Size Chart
Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel
To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
Table 1: Paper Type Chart
All media types that are not Plain 1 should be printed from the MPF only.
Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
The Printers and Faxes window appears.
The Printing Preferences window appears.
This sets the size and tray defaults.
Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
Do not replace any printer hardware as this is not a printer hardware issue.
Posted on Nov 12, 2008
you can do the following steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software, then unplug the usb cable of the printer.
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.
Posted on Oct 19, 2009
This error can also be caused by other problems, two of which are as follows.
1) The paper tray has a flap which opens when the MPF (Multi Purpose Feeder) is lowered. If this flap has been pushed out of one of its pivot points due to 'rough' handling of the paper tray, it can cause paper jams, and it can sometime cause the printer to 'think' it has a jam.
Just re-locate the flap properly, and make sure that it does open when you pull the MPF down.
I've seen this happen on a fe of these printers - keep your thumb OFF the flap of the paper tray when you open and close it to reload it with paper.
2) Paper quality can be a cause - seen this happen on this printer when a different paper was used - more likely with a printer that has done a lot of work and the pickup/transport rollers are starting to wear.
Replacement pickup and transport rollers are available quite cheaply on THAT well known internet auction site (and probably elsewhere to)
Posted on Aug 06, 2010
The MPF is your Manual Paper Feed.
If you specified specialty media like envelope or card stock, the printer expects that to draw from the MPF.
It is also possible that the MPF isn't sensing when paper is present and you will need to replace that sensor.
Posted on Aug 10, 2010
This problem is commonly found across printers, and is not specific to your printer model.
This problem occurs if:
If you are seeing this issue on XP, you can do the following:
1. Go to Printers and Faxes from the Start Menu (or type the following command in the Start->Run window: control printers).
2. Right click on the affected printer's icon, and click on Properties.
3. Click on the Advanced tab.
4. Uncheck the option Hold mismatched documents.
5. Some printers have the default paper type as Letter, so please change the printer properties to use A4 as the default
5. Click OK to save the settings change.
6. Wait for 15 seconds, and try to restart your printer job if needed. Usually, Windows will automatically restart the job, once the paper mismatch setting is resolved.
7. Ensure that you make the above printer property settings change on every computer where your printer is installed.
Posted on Nov 22, 2010
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