Question about Kenmore 15864/15862 Top Load Washer

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Won't agitate, nor spin. Water will drain and fill, but nothing

When the water has drained the clothes sill have soap in them and are not clean

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  • 61 Answers

Sounds like a broke drive coupling. lean the machine back look under the front you will see the motor in the center with a pump mounted on the front behind the motor is the gear case between the motor and gearcase is the drive coupling. To replace it disconect the power, remove the two clamps holding the pump on,remove the pump disconect the wiring harness to the motor now on the front of the motor there are two screws one on top and one one the bottom one the front of the motor with a 1/4 scocket romove the two screws. with a flat head screwdriver release the top clamp on the motor now the motor should tilt down and you can lift it off the coupling is on the short shaft of the motor and on the shaft of the gear case remove both may need to use a flathead screwdriver to get the one off the gearcase replace using a 1/2 deep well scocket and short extention and hammer tap them both on lightly but be sure the go all the way on put the rubber part of the coupling on the gearcase side and turn one of the fingers to 12:00 position turn one on the motor to 6:00 put motor back on the gear case bracket and put the top clamp on frist put the bottom clap back on insert screws put pump back on put pump clamps back on note you will have to turn the ootor to line the shaft up to go into the pump reconect the motor wiring harness plug machine in and test

Posted on Jan 20, 2009

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Posted on Jan 02, 2017

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1 Answer

WASHER FILLS WITH WATER, THEN WON'T AGITATE. TURN KNOB TO SPIN AND IT DRAINS THEN SPINS. STILL WON'T AGITATE


WASHER FILLS WITH WATER, THEN WON'T AGITATE. TURN KNOB TO SPIN AND IT DRAINS THEN SPINS. STILL WON'T AGITATE please show me a diagram

Jun 14, 2011 | Whirlpool LSR7333 Top Load Washer

1 Answer

Spinning cycle


Keeping in mind that the soap & bleach gets dispensed into your wash on the second to last rinse cycle and that most all rinse cycles are in cold water. Is your cold water valve screen plugged causing your washer to rinse poorly? Are you using the HE detergent? If not maybe the washer is sudsing up to much and having a hard time rinsing all the suds and bleach out and leaving the clothes soapy.

Fill the washer up with no clothes in it on a cold/cold wash setting does it take a long time to fill the washer up? Also when it is full and agitating is there suds in the washer?

Last suggestion is if the drain is hose is a lot higher than the top of the washer it might have a hard time draining out all of the soap water before the next load

Mar 23, 2008 | LG WM-2277HW Front Load Washer

1 Answer

Hi can you tell me which programme is the short wash and spin please


I think I have the same type of washing machine as you do. Wash is when all the clothes get agitated or mixed with soap and water (ever look in there when its washing? the water can get pretty gross looking!) So in my washer, the rinse cycle is when all that gross water is drained, and the washer spins while spraying clean water over the clothes to get rid of the dirty water and soap. I think mine does this 5 or 6 times in the cycle. Next is the spin cycle, which is when the washer spins REALLY fast to **** as much water out of the clothes as possible, so that the clothes aren't sopping wet when you put them in the dryer.

It sounds like your mom has a newer washing machine, probably a front load one, and they do seem to keep using clean water, instead of just agitating the clothes in dirty water.

May 17, 2011 | Electrolux EW1000i Front Load Washer

3 Answers

Black type residue being left on clothes



Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




"If this has helped resolve your issue, please rate this solution"


Oct 31, 2009 | Samsung SW62ASP Top Load Washer

1 Answer

Does washer drain before the spin cycle starts?


Normally yes. There are around 12 to 20 gallons of water in the tub after the wash cycle, which will be anywhere from 63 to 110 pounds of weight in addition to the weight of the clothes. For the machine to start the spin cycle to remove this water would place a heavy load on the motor, gearcase, pullys, belts, gears, ect. With the water drained, the load is lighter, and much easier to start spinning the excess water out of the clothes. The normal cycles are: Fill, Agitate, Drain, Spin, Rinse Fill, Agitate for rinse, Drain, Spin Cycle and off. Imagine trying to spin a 5 gallon bucket of water over your head, full of water, and then empty. Which one do you think would be easier to do? And safer for you.

Sep 26, 2009 | Admiral AW22 Top Load Washer

1 Answer

Stopped working mid cycle. The timer still counts down but does not fill, agitate, spin, drain. And before it stopped, the water that was draining out smelled really bad.


The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. The panel will drop and come off. Drain off the excess water from the hose you see. The white filter cover is right in front. Get yourself a bunch of towels or a good big plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully.

Next: You can use Affresh to clean your front loader. Deposits of soap and other such things can be stuck around the inside tub of your washer. Try this product, it works great on all front loaders. Use quite hot water with the Affresh pellet with no clothes and run the machine through a cycle. Also helps with any stagnant water smells. Have you cleaned out your pump lately. Put the pellet inside the machine, not in the soap dispenser.
Pl give me a good rating for the free help, thanks.

May 30, 2009 | Kenmore 3.5 cu. ft. Front Load Electric...

1 Answer

GE Top Load Washing Machine -- Agitator will not cycle


Agitator's don't spin on wash cycle.

I would suggest washing the clothes without soap until they rinse clear. If you have hard water, the soap will not easily rinse out of clothes, or off of you when you use soap to wash or shower.

Reduce the amount of soap you use in each wash if this is the case. It sounds like your washing machine is working right.

Jan 26, 2009 | GE WBSR3140DW Top Load Washer

1 Answer

Will fill and drain, not agitate or spin though


I am having the exact same problem with the same brand machine.  I put in a load of clothes to soak till the morning, but in the morning, the washing machine would only fill, spin, and drain.  The agitator would not wash the clothes, so they came out with the soap of course still crusted in.

Jan 22, 2009 | Roper Washing Machines

1 Answer

Where's the soap going?


Clean the dispenser water hose ,stuck by liquid dried soup./ the hose going to washer was open during washing time so all soap loaded was gone /
During water refill if nothing water pass to soap dispenser the soap will remain intact / but in washing time all soap will directly washout dispose to drain hose without to clean clothes.

Jan 05, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Washer problems


if it wont drain , check your lid switch, check out your motor coupler, if it will not agitate and spin, replace your motor coupler, if it agitates and dont spin, replace your lid switch.

alot of times the washer will drain but we hurriedly cut it off when we hear noise or the water is out but it never spinned and so the clothes are soapy wet...

Nov 12, 2007 | Roper RAX7244KQ Top Load Washer

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