Question about Office Equipment & Supplies
You need to remove the cartridges, see to it that the colored cartridge are olaced in its right location the same as with the black cartridge to avoid an error.
Posted on Jan 09, 2013
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Posted on Jan 02, 2017
Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.
Outrageous, but true.
A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.
Posted on Jul 06, 2008
Perform a semi-full reset on the all-in-one by following the steps below
Take out the cartridges from the unit .
Make sure the unit is connected to the wall jack directly without any surge protector.
Unplug the power cord from the back of the unit ( without turning off the unit ) .
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
Do not release the keys after a few seconds u will find the hp logo or bars moving across the screen .wait while the unit turns off.
after one minute turn on the prnter . it will go into alligment phase > let it finish .
after its done > try to make a copy .
8 Allow the all-in-one to re-initialize. This may take a minute or two.
9 If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information.
Let me know if this helps.
If it doesn't, I will research it further. If it does please rate it.
Posted on Nov 21, 2008
There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.
Posted on Jan 08, 2009
I had this problem. Just called HP support and the solution is so simple:
* Take both cartridges out.
* Check if they are not empty by taking a tissue cloth and rube the cartridges gently on the tissue where the ink comes out. If ink shows on the tissue, then the cartridges are not empty.
* If they are not empty, clean the connectors behind the cartridges with a simple pencil eraser and put them back it place.
THATS IT! :-)
Posted on Sep 22, 2010
This is a firmware issue with this printer model, and is fairly common. Try the following: remove both of the print cartridges, close the lid, wait for any noises to stop, and pull the power plug out of the back of the printer while it is still on. Wait at least 10 minutes with the cord disconnected. Plug the power back into the printer, wait for the noises to stop, and then reinstall the cartridges, black first (very important), and then the color. This will force the printer to reload its ram memory and should take care of the glitch. Let me know if you need further assistance, as I would like to be sure your problem is fixed.
Posted on Sep 30, 2010
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