Question about Plantronics CS60 Professional Headset

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CS60 ear peice with heavy static when in use

When using the phone receiver there is not static but when using the ear peice there is heavy static on both ends of the line.

This just started about an hour ago.

Is it shot?

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  • Anonymous Feb 04, 2009

    I have the same issue. When using the earpiece there is loud static. My coworker is having the same problem. Both units are just over a year old and cost over $500. Do we need to replace the earpiece, the battery in the earpiece, or the entire unit?

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  • 83 Answers

This may be caused by a few things.

1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too high. First, try lowering the volume on the telephone. If you still hear distortion, adjust the volume of the headset. The master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

4. Make sure the headset has been paired to the base.

Posted on Jul 18, 2009

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