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The freezer isn't cold inside, in fact it is hot. The food spoiled and we just purchased used but saw frozen food in it before we bought it. Any suggestions or place to find a users manual for FCM7HDNAWH top loading freezer?

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Sounds like the defrist timer is getting stuck. look for it by the thermostat inside of the refrigerator. There shoiuld be a hole whereyou can put a screw driver into and advance the timer. take the model nuimber and make toi a appliance parts house and they should be ablke to fix you up with a new one.

Posted on Jan 21, 2009

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Hi,
First of all thank you for all the information you posted, it helps greatly. Make sure your lights turn off when you close the door, very important. Next, I would suggest looking into a cold control, part number 2325701, if you have to tap on it, or rotate it to start running it maybe sticking and will cause the problems you have today. The link below is the part you need and you can order from this site or go to your local part house and get the part.
www.repairclinic.com/PartDetail/Temperature-Control/2325701/1408480
You can by-pass the cold control by using a jumper, be doing this you will turn the unit into a total freezer though. Be aware this will test you problem, but not cycle at temperature as design. Behind the cold control is a adaptive defrost board, this controls your defrost cycle and could also create the same problem. If the unit gets stuck in defrost, it does not advance like a timer, just when the thermostat opens inside the freezer.
To prevent confusion, I would by-pass the cold control, watch for freezing, if the unit runs with not problem for at least 6 hours, the cold control should solve your problem.
Good Luck

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We have a GE side-by-side refrigerator (GSS23QGTA); it's about 6 or 7 years old and has been working just fine until about a month ago when we noticed that the freezer was not freezing food. The temp had...


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I have this problem as well, only nobody is leaving anything open. The defroster is defective of these things and the duct between the fridge and freezer gets frozen over and the cold air can't get in the fridge, so the freezer keeps working until it's blue in the face.

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Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. Make sure this fan is running. You may have to hold the door switch in for it to run. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp.
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1 Answer

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