Question about HP VM114UA notebook
Screen is black and images really not visible
A blacked-out screen doesn't necessarily indicate a broken monitor.
If the computer has run out of charge or is in hibernation or sleep mode, if the screen is too dark, or if the display cable has come disconnected from the motherboard, the screen may appear black or fail to turn on. To fix a blacked-out laptop screen, troubleshoot the screen settings, check the LCD connector and see if the computer is awake and receiving power.
Touch the touchpad or move the external mouse to see if the computer is asleep or hibernating. If the computer fails to respond, press "Enter" on the keyboard. Press the power button if the screen remains black.
Confirm that the power indicator light, found at the front of the computer or above the keyboard, is glowing solid green or blue. Confirm that the power adapter is plugged into the computer and into a wall outlet. Confirm that battery indicator light is glowing solid green or blue. Hold down the "Fn" key. Press the up-arrow to see if the screen brightness increases.
Some computers also use the "F6" or "F7" keys to increase screen brightness. Hold down the power button for 10 seconds to turn off the laptop.
Remove the AC adapter from the computer, close the screen, and then turn the PC over. Slide the battery latch to eject the battery. Pull the battery out of its compartment. Turn the computer back over, open the lid, and insert the edge of a flathead screwdriver or other flat, solid object beneath the bezel above the keyboard. Wedge the edge of the keyboard bezel off of the top cover.
Work your way along the edge of the keyboard bezel to loosen it.
Pull the bezel off the laptop. Trace the cable coming from the laptop screen to the connector found beneath the bezel. Reconnect the display cable to the motherboard if the cable has come loose from the connector. Line up the tabs on the bezel with the slots along the top of the keyboard. Insert the right edge of the bezel into the gap above the keyboard, and then push the bezel back in place. Turn the computer back on. If the laptop screen is still blacked out, connect an external monitor to the video port on the side of the PC to confirm that the video card isn't defective. If the external monitor works, the LCD screen could be broken. If the monitor doesn't work, the motherboard or video card might need to be replaced. Hope this helps
Posted on Jan 09, 2013
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Posted on Jan 02, 2017
I know that you had a chat about this matter, and I hope that your issue was solved. However, I had made a note of it when I saw the chat go through. I was unable to help at that time, but remembered having seen something of this nature and wanted to follow through on it.
Although the ze2000 is not listed, other 2000 models are listed in the following link as defective - and recognized as such by HP - with this very specific defect. (Please see http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&product=18703&docname=c01087194.)
Again, if your issue has already been solved, congratulations. Otherwise, I hope that the information provided here will be of use to you, either in fixing the equipment problem yourself (perhaps with a BIOS update) or by convincing HP to do something about it. At least you would be armed with good solid documentation of their recognized issue!
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Posted on Sep 26, 2008
Go to the following HP website to view the problem and how to fix it:
Hope you see what you are your looking for! Good Luck!
If you have any more problems let me know.
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Posted on Jan 30, 2009
If you are using a AMD based Notebook, this may be one of the simptoms identified by HP earlier.
So, if your notebook is having AMD Processor, I recommend you to get the Product Number of the Notebook and check if it is listed in the weblink below :
If yes and if your Notebook is less than 2 years old, you can contact HP Support and find the options to get a free repair.
Unfortunately, if your Notebook is equipped with Intel Processor, all you need to do is check the warranty and contact nearest Authorized Service center if the Notebook is out of warranty or contact HP for options.
Posted on Mar 07, 2009
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