Question about Xerox Office Equipment & Supplies
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Posted on Jan 02, 2017
There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.
Posted on Oct 05, 2007
SOURCE: Power Failure message
What is it telling you is that it was unpluged or lost power for a short period of time.
First of all just try pressing the Stop Button.
The try powering it off with the power switch. Remove the power cord for a minute then replace the plug and turn on.
That should clear it.
Anoying message, but just an indication that you lost power unexpectedly.
Posted on Dec 13, 2007
It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.
It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.
Posted on Feb 14, 2008
SOURCE: NEED ERROR CODE TRANSLATION
I do not know what the error code means but try this http://www.sharpusa.com/global/ContactUsProdSupp/1,1878,,00.html
They should be able to fix your problem
Posted on Jan 09, 2009
unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.
Posted on Feb 18, 2009
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