Question about Corel 9900-65295-00 Pinnacle Studio 16 Ultimate

Open Question

Pinnacle 16 Ultimate Images Lagging and Non-Responsive

Hi Everyone, I am having an issue with Pinnacle 16 Ultimate and I am hoping to get some help. When I load a few images into A/V Tracks 1-4, and add a few effects such as 2D Editor Advanced, I face numerous lagging problems with Pinnacle. The program either stops working or takes a long to make the changes. Below are the issues I am facing and believe they are all part of a larger problem. I think my computer is pretty good and meets the required specs: Windows i7, 8 GB RAM, 3.4 GHZ, Lenovo Window 7, NVIDIA GeForce GT 420. 1. When I double click the image to make detailed transitions/edits sometimes the image does not show up on the screen. 2. There have been times when I move the cursor to different positions of the reel and the image does not show up on the preview screen. 3. If I do get past a few of the stages above, sometimes the program will crash asking me to either close the program or wait for the program to respond (which takes a long time). 4. I close the program, and when I go back to open Pinnacle again, I double click the icon, but the program does not open. I believe it is still running, but I don't see it in the task manager. The only way to solve this issue is to restart the computer and start all over. Any help or information would be greatly appreciated! Thanks! Dmitry

Posted by on


2 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: PSP X2 Ultimate Not Responding

Hi, I got a fabulous response from Corel and it fixed my same problem! Here is what they sent me. The first step did not work alone, but may have been necessary for the second step to work properly. Good luck!

We are working on a permanent fix for this issue. Use the following workaround to allow launching of Paint Shop Pro Photo versions X1 or X2:
Delete or rename the Paint Shop Pro Photo XI database file: ImageDB.db.
Database file locations
On Windows XP: C:\Documents and Settings\<username>\Application Data\Corel On Windows Vista: C:\Users\<username>/AppData/Roaming/Corel Here are instructions to easily delete the ImageDB.db file.

  1. On XP systems, Go to Start | Run. On Vista systems, Click on Start button and then highlight the "Start Search" field.
  2. Type %appdata% and click Ok (or push Enter on keyboard on Vista systems).
  3. Double-click on the Corel folder.
  4. Delete* the ImageDB.db file and then close this window.
You should now be able to successfully run Paint Shop Pro Photo. *NOTE: if you receive a message that the file cannot be deleted or is in use, Restart the computer, then immediately try deleting the file. It should delete fine after a restart.
If Paint Shop Pro Photo X2 still hangs or is slow responding, try the following: Do the following to delete the Paint Shop Pro Photo X2 Database files. The program will recreate the files upon next launch. First Close Paint Shop Pro Photo X2 if is it running.
  1. Go to Start | Run, Type %temp% and click Ok. (on Vista, click Start button, then highlight Start Search. Type %temp% and then push enter on keyboard)
  2. On the Windows® Explorer Tool bar, Click the Up Folder button. The Up Folder button looks like a folder with a green arrow pointing up. If you don’t see it, Click View | Go to | Up one level. (On Vista, click Organize | Layout | Menu bar. Once displayed, go to View | Go to | Up one level).
  3. Double click on the Application data folder. NOTE: The Application Data folder is a hidden folder. Make sure you have enabled viewing of Hidden files and folders to see this folder. We have included instructions* below for enabling this view.
  4. Double-click on the Corel folder.
  5. Delete all content in the Corel Folder and then close this window
  6. Try running Paint Shop Pro Photo X2 again and note how it functions.

* To enable viewing hidden files and folders do the following:
  1. Go to Tools | Folder Options.
  2. Click on View tab.
  3. In the large white area marked Advanced settings, check the "Show Hidden Files and folders" radio button.
  4. Click OK to accept this setting. You should now see the Application data folder as described above.

Posted on Dec 19, 2008


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Serial number for pinnacle studio9

Hi,you can download Pinnacle Studio 17 ultimate plus all the bounces from the link belw.
pinnacle Studio ultimate v17 5 0 327 bonus standard Content

Jun 17, 2014 | Pinnacle Studio Version 9 for PC

2 Answers

What is a pinnacle studios 16 ultiment low memory error fix

Hi Benita,
I understand that Pinnacle Studio16 + application fails to start, you get the error: "NGStudio.exe has stopped working".
To help you with the issue please answer the following questions:
1. Have you made any recent changes to your computer?
2. Which antivirus application are you using?
Let's place the computer in clean boot and open the application.
Clean boot will help us to identify if any third party applications or start up items are causing the issue.
To do this, follow steps from this link:
How to perform clean boot in Windows
Note: After checking the functionality in clean boot, follow the suggestions under "How to reset the computer to start as usual after troubleshooting with clean boot".
Hope this helps.

Jun 09, 2014 | Pinnacle Computers & Internet

1 Answer

Pinnacle problems

call pinnacle software support - not an issue with the graphics card unless they have possible driver issue

Jan 09, 2014 | Computers & Internet

1 Answer

Lost my audio in Pinnacle Studio 16

When you playback a file or when you are mastering?

Oct 16, 2013 | Corel 9900-65295-00 Pinnacle Studio 16...

1 Answer

I can't make a 16 minutes movie on my Pinnacle studio ultimate 12 program. I didn't have a problem to burn a 20 seconds MPEG file.

Hi and Welcome,

Click on the completed project in the timeline, go up to "Edit," click on "select all" in the dropdown menu, then RIGHT click anywhere in the now-highlighted project and select "Copy."
Now go back up to "file" and click on "New Project." Your current timeline will close (don't worry. It's saved,) and a new blank timeline will open. Left click anywhere in the new timeline, then right click and select "paste."
After a terrifying period when you think nothing is happening, your entire project will suddenly appear in the new timeline.
Save it with a new name, then try rendering again.

Nov 01, 2010 | Pinnacle Studio Ultimate 12 for PC

1 Answer

Hi, My Seagate 500 GB Internal hard disk (Barracuda 7200.11) suddenly became non responsive (not detected by BIOS), Is there a way to make it responsive?

Please check the internal connection of your motherboard to your hard drive. Try reconnecting the cable connecting the hard drive to the motherboard. It usually fixes issues with undetected devices.

Btw, this model has a known issue, turns bad easily turns bad.

Just a suggestion, try using different models or a different brand.

Hope this helps! :D

Sep 08, 2010 | Seagate Computers & Internet

1 Answer

My PC freezes (screen,disply, mouse) when working with Pinnacle Studio 14. The PC is brand new and quite powerfull so there should be no problem with CPU, memory or graphic (showing low load). Anybody...

Everyone using ANY thing Pinnacle related has this problem...

Think of using Pinnacle like trying to teach an autistic kid.
*You have to do EVERYTHING very slowly and carefully, and wait forever while it sinks it (renders the clips).

Aug 21, 2010 | Pinnacle Studio Ultimate 14 for PC

2 Answers


could be the keyboard needs replacing,but try the driver 1st

Nov 18, 2009 | Acer 91.63X07.001 Keyboard

1 Answer

Black Screen on Pinnacle Studio 12 when i preview a transition ?

I found with pinnacle 12 if you turn of the hardware acceleration and turn off the full-res preview,in video and audio preferences it speeds up transitions and text effects tremendously

Aug 14, 2009 | Pinnacle Studio Ultimate 12 for PC

Not finding what you are looking for?
Corel 9900-65295-00 Pinnacle Studio 16 Ultimate Logo

Related Topics:

157 people viewed this question

Ask a Question

Usually answered in minutes!

Top Corel Computers & Internet Experts

Martin Murray

Level 3 Expert

1623 Answers


Level 3 Expert

78267 Answers

Chris Larocque

Level 3 Expert

367 Answers

Are you a Corel Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides