Computers cannot find the Sharp Scanner on the network
I have a Sharp AR-BC260 that has a static ip address. I have the scanning set up on several machines. One machine had searched and found the scanner but I couldn't scan to the computer from the machine. I thought I did something wrong so uninstalled the software, deleted everything (I think) and reinstalled. Now it doesn't find the ip address no matter what I do. Any ideas would be appreciated.
Re: Computers cannot find the Sharp Scanner on the...
Are you using Sharpdesk? first check the firewalls, allow the exception, if that is not it, then from network scanner tool profiles, Change the Port, I believe it defaults to port 4687 - or 4689? (this uses an FTP port,) Allow this port in the exceptions. If the network scanner tool is not running, your machine will not communicate with the PC.
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Driver software wont affect the scanner functions unless its twain via USB. Sharpdesk is weird and thst unit can scan to smb, ftp, and smtp very easy. check DNS settings. Try putting the copier in dhcp mode and let it pull the TCP/IP info from the router again, then set the static address back to what it needs to be. Also turn the firewall in the router off.
Are you getting this problem while trying to scan , if it is the most probale case is you are using DHCP setting on your pc and the ip address of the pc varies, so the machine is not able to send the documents scanned to the particular IP , to which the machine is configured what you can do is make the IP adress static and reconfigure the scanner by using sharp desk software or you can configure the scanner by giving the host nameof the particular PC if you have a DNS server , better way if you are not so familier with IT you go to network places, then click on view network connections and click on the properties and from the next window scroll down to TCP/IP click on properties and give a static IP, sub net and gate way this nos you can get by going to start menu on the run you type cmd then youwill get the cammand prompt window there you have to type ipconfig /all and press enter then it will give you so much information in which you can find the ip adress, subnet and gateway and give this to your pc and apply, then you open the internet explorer and type the ip adress on the adress bar and press enter then you can go to the machine web page then select administrtor setting the admin username and pass word is admin and admin, and press enter then go to image send settings and configure the newly given ststic ip to the particular PC, rate this and come back withmore queries.
Model AR-M257 - I have several Sharp MFP devices at different locations and
all are set up to scan through our email server using a special account I have
just for this purpose.I have all of
them setup using the external IP address of our Exchange server (not its name
or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP
addresses of our different offices to the LAN IP address of the Exchange server.It worked at all the others but this
one.I was getting the following error
when trying to send a status message (under Log) from the device to my email
account as a test:[error 973] incorrect
format for primary smtp server.And when
I tried to scan through our email server I would get "network error".However, a connection test succeeded.I had everything set correctly for SMTP and
DNS but as I was trying anything I could to get it working I went to mDNS under
Services and it was enabled.I disabled
it and then I could get a status message to be sent to me and we could send a
scan through our email server.
If subcode is 00 then network connection is problem, if 02, then its not talking to the network scanner tool on the computer. Might be an IP address problem, where the address in the webpage of copier is wrong for the PC.
If you go to copiers web page you will find address book in that, to axcess web page type in copiers ip address in web browser (explorer) , you can find copiers ip address by printing out config/setting page of copier or looking at print driver port setting on pc, a IP address look like this 123.123.001.023
No, but go to www.sharpusa.com and search in the upper right corner search box for print driver. It will come up with a "click here to download drivers for your MFP". Select the AR-BC260, and you windows version and dowload the PCL 5C print driver. Run the downloaded file. You need to know the IP address of the copier first.