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Problem with sprint smartview

I have an Acer laptop with windows XP and I tried to install Sprint Smartview and at the end of the installation a New hardware install window comes up telling me that the Data interface software is missing and it wont regonize the device.

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Your installing smartview v1.20.0016 the December 2008 build?

Posted on Jan 21, 2009

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Acer aspire 7730z keyboard and mouse not working now that i installed internet on it


Try uninstalling the network card from Sprint and if it works then you have a compatibility issue and need to contact either Acer (which is not their problem) or Sprint for further advice.

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What can i do if your computer has not been modified i am not computer smart when trying to put sprint smartview on my dell computer


did you accept terms and conditions?
all sprint smartview is is a program that allows you to use your phone for internet right?
i think all you gotta do is plug in your usb cord to your phone and the computer and it should work.

Sep 27, 2009 | Dell Computers & Internet

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Tried to install Sprint wireless card on computer


Try restarting computer and as you see anything on the screen, start tapping F8 key. This will take you to Safe Mode and will not load many drivers including the Sprint card. I'd go to Control Panel >Programs/Features(or Add or Remove programs if you're running XP) and uninstall the Sprint app. Restart the computer and it should come up normally. Then call Sprint Tech Support for help.

Jul 30, 2009 | Acer Computers & Internet

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Unable to get network connections to come up and printer spooler is not allowing to add printers. I recently purchased a aircard from sprint and the service went down and I was asked to install a smartview...


Hello ladynwaiting,

Try uninstalling the smartview software to see if network connections and the print spooler are working with the aircard. If that doesn't work then remove the aircard and reinstall it. Test the connections and print spooler again. The procedure works to reset the components. Finally, if that works, then install the smartview software and retest the connections and spooler. Hopefully your system will repond favorably to the above procedure.

I thank you for giving a rating to this solution if it has been helpful.

Have a great day,
martyshaw562

Jul 26, 2009 | Acer Extensa 4620 Notebook

1 Answer

Installing Sprint Smartview on Windows Vista --Dell laptop


Smartview is supposed to work with Vista. Did you right-click on the install file and run as administrator?

If you can not get it to work there is a work around.

First, download and install the BlackBerry Desktop Manager software. After installation, plug in your BlackBerry and start up the software for the first time. Open the Options -> Connection Settings… window and set the connection to USB. Plug in the BlackBerry, enter your password if applicable, and Vista will find the device and install a “standard modem”.
Open the Control Panel
Network and Internet
Connect to a network
Set up a connection or network
Set up a dial-up connection
Select Standard Modem
Dial-up phone number is #777
Connect.

Everything should work, some have reported faster speeds using this method over the Smartview program.

Mar 13, 2009 | Computers & Internet

1 Answer

Failure to restart after installing sprint smartview


Use System Restore. Back it up to before you installed the offending hardware.

Dec 29, 2008 | Computers & Internet

2 Answers

Failure to restart after installing sprint smartview


You stated this is a floor model,is it under warranty.If it is, take it back to let their IT dept. to work on it.This isn't a normal problem and It may just be a coincidence that you installed a program and the laptop shut down. I've never seen a program shut a computer down and not start up again. You may have had a couple of things that happened.First do you have internet security installed. Was the sprint software install from a disc or off the internet. If you downloaded the software from the internet without security software...AVG Norton,nod32 whatever... there's a chance that you downloaded a virus and that's what has caused the problem.If that's not the case...you may have got a bad HD. It's possible for that to have happened. Anyway I hope this was a little helpful. Again if it's under warranty take it back in that's why you buy new.

Oct 04, 2008 | Computers & Internet

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Sprint 595 air card


This has been a common issue, so far no fix found

Aug 27, 2008 | Computers & Internet

1 Answer

How do I uninstall windows on my acer aspire 5315?


make sure system is off . remove the aircard. turn on u computer .Well u can use system restored from windows and set it to the first day they installed it. and reinstall driver first for u sprint aircard then shop down computer and insert the aircard. :)

Jun 29, 2008 | Acer Aspire 5500 5570-2609 Laptop

1 Answer

Staying connected to internet, using sprint 595 air card


If I were you, I would let your windows manage your wireless network on the computer with vista. Also you might, If you haven't already tried using your install new programs in the control panel, As long as you have the sprint software downloaded in your laptop windows should still recognize the wireless connection, Try letting windows manage it from the Network properties and there should be an option there that lets windows manage you network. try it see if that helps you out. If not write back here and let me know we can try another route. Sorry you having problems.

Jan 09, 2008 | Toshiba Satellite A135 Notebook

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