Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My zune middle button won't work

My right button and left buttons work on my zune but my middle button wont do anything when i press it or touch it....Like today earlier it was working but then at like 2:20pm the middle button stopped working....
What do i do!!!

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  • Anonymous Feb 10, 2009

    all it says is "To sync with your PC, disconnect your Zune,unlock the screen,then reconnect."

    I dont know what to do and my middle button wont work.

  • ldk5 Mar 23, 2009

    All middle buttons, including the up, down, and left and right buttons wont work. my play/pause and arrow button works.

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Well i had the same problem for about 3 months...i tried doing research and found a website...http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm...i took my zune apart and then followed the steps only till step 5..then i let it sit out like that for about and hour, then i put it all back together and my buttons work..there is also video on youtube for problems like this, simply go to youtube and type in <Take apart zune to reset (doesn't work)>

Posted on Aug 16, 2009

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I have a friend who's zune has the same problem but she fixed it by restarting it a few times and if that doesn't work then tech suppot is problably needed

Posted on Jan 25, 2009

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1 Answer

Have a zune 120g thqt displays a 5 and zune player with a X in the screen. And it says to contact support. It wont cut off or reset it wont do anything at all.


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if this doesnt work you have some serious issue.Source(s):

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Hit the Back and Up buttons then when the screen goes black press the Back button, left touch pad, and center touch pad. That should clear everything off the Zune. :)

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There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

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unplug the zune. hold the back button and hold the up button until the zune restarts. wait until it turns back on. open the zune program. then plug in your zune. it should work.

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1 Answer

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I found the solution. what you do is you plug your zune into your usb port and your zune home page will come up automatically. as soon as your computer reads it look in the top right corner and go to settings. then go to device. finally press erase all content.

when it is done your zune should be empty but it will scroll and work once more...im not sure what is wrong but i had this same problem with my i pod and this same solution fixed that problem also.
ZUNES ARE MUCH BETTER THAN I PODS, stay zune and proud.

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Make sure the hold/lock is not engaged

Make sure the OS is compatible

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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