Question about HP 564 XL Series Ink Cartridge Set for B8500 C309 D5400 -5 Pack

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Cartridge problem one or more cartridge appear to be missing or damaged

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Take "missing" cartridge and do an complaint where you bought it. There is no need to take whole machine.

(sorry form my English)

Posted on Jun 05, 2014

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Ink cartridge problem( s) appear to be missing or damaged


hi there,

Ink cartridge Problem
Cause : The indicated ink cartridge(s) are missing or are damaged.

Solution : Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-one, the ink cartridge contacts might need to be cleaned.

IF there is no ink cartridge missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Replace the ink cartridge.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

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1 Answer

Ink cartridge problem! The following ink cartridges appear to be missing or damaged.


Solution :
1. clean the ink cartridge contacts both in the printer and the cartridge with a lint free cloth or a cotton swab. and try inserting the ink cartridges again. if it wont work proceed to step 2.
2. unplug the power cord at the back of the printer
3. press and hold # and 3 keys at the same time and plug the power cord back in. Do not release the two keys. wait until the printer would say "partial nvram reset" or anything that says "reset". if this still would not resolve the problem
4. do the same process as 2 & 3 but instead of # and 3 try # and 6. instead of saying "partial nvram reset" it should say "semi-full nvram reset". and if it would not work better go to an onsite technician. but if your printer if brand new return it to the retailer and exchange it. but before you do that try calling HP technician they would instruct you to the things i have given you. Just tell them what you have had done and asked them to replace the ink cartridges. This are the informations the agent would ask you about the ink cartridge
part number and also the expiration date.
try to ask for a replacement first if it would not resolve it. then go to a technician. I could not assure you that a technician could fix it because i have troubleshoot this kind of problems and there are alot of printer parts that needs to be fixed. Usually i suggest my clients to buy a new printer instead

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Ink cartridge problem! The following ink cartridges appear to be missing or damaged.


hi!!!!

try to clean the nozzle of your cartridge with the alcohol
or solvent used cotton

or replace the cartridge

try to email me ronaldsuboc@gmail.com

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