Question about Logitech Harmony 550 Remote Control
My Harmony 550 remote has stopped working. It lights up and everything shows correctly on the screen and if I select one of the activities it seems to go through the motions, but the devices never respond not matter how close I get or how new the batteries are. I've gone through the Logitech support site and have found that the most likely cause is that my Infrared LED's have gone bad and I have replacement components for it, but I don't know how to go about installing them. I do understand that it involves soldering and I do have the equipment for it, but I just want to be sure I know what I'm doing before tampering with my expensive remote...but hey, what can I lose at this point?
To replace it you have to open your remote control. As you can see, it is located at the front of the remote control. In most cases, the fault occurs to this is a loose solder terminal at its connection to inside printed circuit board. Just check this, before you replace it. Failure to this infrared LED is rare. Normal cause will be as said above. If a resoldering do not help you, replace it. It is a cheap to buy component, and can be bought from most of the electronic spare part shops at your town. To get more details about, how to check a remote control, check this link. It will help you to know how to check a remote control, clean it, and replace parts.
Posted on Jan 08, 2013
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Posted on Jan 02, 2017
SOURCE: remote appears frozen
I got the same issue with mine, and hooking to the computer and upgrading the firmware worked for me. I first had to take the bateries out and let it sit for 24 hours so it would loose the codes inside. No problems after that.
Posted on Jan 31, 2008
take out the batteries.when you are finished hold the #2 button while you put your batteries in and when you are finished it will say upgrade complete and then press any button.
Posted on Jan 27, 2009
First I would check to see if any of your buttons are sticking. I have found that this is a common problem with the 550 remote. I really like this remote but if nothing works check your buttons to see if any are pressed under the plastic. This remote can only work one button at a time so if one is being pressed it will not work.
Posted on Dec 11, 2009
I would advise you do a firmware update. With anything, if you can remove the batteries and get it to work, the firmware is usually the fix that will resolve the issue. If you dont know how to do a firmware update, just look at the link below!
Hope this helps!!!
Posted on Feb 28, 2010
Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.
1. Take out the battery, and push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'
3. Update the remote.
That should get the remote working! :)
Posted on Apr 18, 2010
Testimonial: "I did have a button stuck. Put the batteries back in and it worked. Most excellent! Thank you"
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