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How can i play a media disc on my xbox if when i try it tells me it cannot play the disc because it may be unsupported

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The player doesn't recogonise the flile type (mp3,mp4,wmv,flv, whatever)

Posted on Jan 20, 2009

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1 Answer

The game says its unsupported


Hi callum,

Are you trying to play XBox games on your XBox 360? If that is the case then take a look at this list of compatible games.

If not, then I need more information to help you. Can you explain in detail what the screen says when you insert the game disc? What game is it? Where country you from, where did you purchase the game?

As much (non-sensitive) information as possible is the best.

Feb 12, 2012 | Microsoft Xbox 360 Elite Console

1 Answer

Will the discs clean


It was an issue before, around 2009. The console it self wont play any disc, XBOX came up with replacing the cd drive of the console but its not the simplest way to solve the issue. As part of the escalation department then, we found out that just simply using the usb port of the console to play music or at least a media was read by the console, you can resolve the issue.
1. Plug a USB flask drive or any mobile phone via USB to the xbox.2. Play any music from the external drive (flask drive or mobile phone that is connected via USB to the xbox)3. once music is playing, insert a disc in the cd drive.4. The xbox will read the cd this time for its currently acknowledging the media part of the connection5. Then you are good to go..


Thank you for choosing www.fixya.com.If you have any other issues under the sun, just post your questions here and we will provide you the answer.

Dec 03, 2011 | Microsoft Xbox 360 Console

3 Answers

Hi my xbox 360 keeps telling me to open tray after a disc is inserted. it says reading then it says open tray.


1: Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Hold the disc by the edges without touching the top or bottom surfaces. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. 2: Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: Make sure the media type and the disc region code are compatible with the console. 3: If your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how: On the console, go to My Xbox, and then select System Settings. Select Memory. Highlight any storage device, and then press Y on your controller.Select Clear System Cache. If you still can't play a game disc, try the next solution. 4: If the solutions above did not resolve your problem, please send Microsoft your Xbox 360 console for repair..

Mar 01, 2011 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 - Please put disc into an xbox 360 console to play


Try getting a disc drive cleaner. (Maxwell).

www.walmart.com is and example retailer.

May 24, 2010 | Microsoft Xbox 360 Console

1 Answer

Cant play video track due to unsupported codec


Hi there,

Dissaopinted to hear that you can not play videos on XBOX360. Let me provide you with link that in order to fix the issue;
http://www.online-tech-tips.com/computer-tips/can%E2%80%99t-play-mp4-files-on-your-xbox-360/

Try this and let me know the result.

Regards,

Anirban Mazumdar

May 22, 2010 | Microsoft Xbox Console

1 Answer

My 360 only plays cds or dvd s wont play games please advise


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

Feb 15, 2010 | Microsoft Xbox 360 Console

1 Answer

The console thinks the disk is a movie and displays play and pause and chinese looking letters appear on the screen. It won't allow me to do anything


The problem you are facing is of a copied Xbox 360 game you are probably trying to play on a Genuine Xbox 360, these discs are read as a movie disk and it shows as "Play DVD".

When you try to play such discs, it would give you dvd media control bar on the bottom and the message in chinese letters is actually a message asking you to insert this disc in a Xbox 360, which is actually a Modded Xbox 360 that is required

Dec 30, 2009 | Microsoft Xbox 360 Console

1 Answer

I wanna use a phone line to get the internet and the music off my laptop to connect to my xbox 360...?


Phone line? As in dial up? No dice. You need, atleast, a DSL connection or faster to get Xbox live.

You can use a UPnP media server, such as TVersity to stream music from your laptop to the 360. What's cool about TVersity is that even though the music you want to play is an unsupported format for your Xbox, it will automatically transcode (make it into something the Xbox 360 can play).

If you have a broadband connection (e.g. DSL, Cable, Sat, etc.) you can have Tversity stream your favorite internet radio stream to your Xbox 360.

Download the latest Windows Media Player, Tversity or These other media servers, install, configure (TVersity is fairly easy to setup), and go look for the Tversity folder in your Music section in the NXE menu.

I wrote a how-to on setting up TVersity here if you need help setting it up.

Hope this helps,
Bill

Sep 06, 2009 | Microsoft Xbox 360 Console

1 Answer

What to do when the ps3 shows "invalid format"?


For games, it means you inserted a unsupported disc. This is usually the case when say, inserting a xbox game into the PS3, or when trying to play a copied game.

For videos or music files, the format is not readable by the PS3. In this case, you should convert to something that is supported.

Jul 14, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Movie Formats To Work With Xbox 360


As you may have heard, with the Xbox 360 Flash Fall 2006 System Update they are adding support for WMV video playback from new sources. Videos can be streamed from a PC running Windows Media Connect, Windows Media Player 11, or the new Zune client player, and can also be played from Optical Disc and most USB mass storage devices. For all these sources, only the WMV video file format and codecs are supported. How do I know if a video file will work on the Xbox 360? Currently only the Windows Media Video (WMV) file format and codecs are supported. If you have a file with a ?.wmv? extension, then the odds are pretty good that it will work. Technical details on the types of files we support can be found at the end of this post, but the easiest way to find out if a file will work or not is to just try it. Hopefully after you click play the video will show up on your display, but if the content is not supported you will simply get an ?Unplayable Content? message blade from the side of the screen and then be returned to the Video blade. How do I create videos that will play on my Xbox 360? Windows Movie Maker, a standard feature of Windows XPSP2, will output WMV video files compatible with the Xbox 360 console. Either use the default settings when you finish a movie and click ?Save to my computer,? or just make sure that the output video format you select shows the file type as ?Windows Media Video (WMV).? Videos will usually look best when they are closest to the original resolution that they were created with. Try to create video files at least 360 pixels high in vertical resolution in order to minimize content upscaling on the console. If you decide you want finer control of the output video file format, download a version of Windows Media Encoder (http://www.microsoft.com/windows/windowsmedia/) and then start encoding away. Optimal size and bitrate settings will vary depending on the source material you are encoding. As a general guideline though, 1.5 Mbps is a typical bitrate that should be suitable for most standard definition content, and 8 Mbps is a common bitrate for high definition content. Can I get more technical details about the kinds of files you support? WMV video files with the extension ?.wmv? are stored in a generic file container format known as ASF. ASF files can contain many different types of codecs within them. Xbox 360 supports most common WMV video codecs, as seen in the following chart: Supported Video Codecs: Name FourCC Windows Media Video 7 WMV1 Windows Media Video 8 WMV2 Windows Media Video 9 WMV3 Windows Media Video 9 Advanced Profile WVC1 There are some files with ?.wmv? extension that may play on a PC, but are unsupported on the Xbox 360 console. Windows Media Screen, Windows Media 9 Image (Photostory), and some older Microsoft codecs are unsupported, as seen in the following chart: Unsupported Codecs: Name FourCC Microsoft MPEG-4 Video Codec V3 MP43 Microsoft MPEG-4 Video Codec V2 MP42 Microsoft MPEG-4 Video Codec V1 MP41 Windows Media Screen V9 MSS2 Windows Media Screen V7 MSS1 Windows Media Video 9 Image WMVP Windows Media Video 9 Image v2 WVP2 ISO MPEG-4 Video V1 MP4S Anamorphic content with nonsquare pixels is currently unsupported on Xbox 360 console, and will be displayed as if the pixels were square. If you want to play such content on your console, it is recommended that you re-encode the content in a square pixel format.

May 17, 2007 | Microsoft Xbox 360 Console

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