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Heating? My Cook's Essentials Home & Go is a brand new wedding gift. I filled it up with tap water to run it for the first time (not to make coffee, but just to test it out) and it worked like a charm. The two stainless mugs were filled with hot water. So, I turned it off and proceeded to fill it with more tap water to actually brew coffee. First I filled it with water then I added a filter and coffee. When I turned it back on, nothing happened. I waited 10-15 minutes and nothing. I turned it off. I felt of the water, it was cold. I unplugged it. Then I plugged it back in. Turned it on and waited another 10 minutes. Nothing. What happened? It was working just fine! Thanks for any support. Erin

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SOURCE: cooks coffee pot stopped working

How do I replace the glass coffee pot ?

Posted on May 04, 2008

  • 1 Answer


Contact Heather at Select Brands. I ordered replacement carafes for our office CM202 dual coffee maker. It took about a month to get them, so be patient. I believe they make an order when enough folks get on the list for replacements.

Heather's email to me last year (Aug 07):
Those carafes are 15$ and that includes s&h. We take MasterCard/Visa over the phone or via e-mail. However, they are on backorder right now. Please give me your name/address/phone number/how many carafes you are interested in and I’ll put you on the call back list and I’ll contact you once they become available

Heather Seute
Customer Service Manager
913.663.4500 x 221

Posted on Aug 14, 2008

  • 1 Answer

SOURCE: I bought a cooks essentials

Sometimes gook gets in and around the buttons where you can not see..Mine does that and I have to wash the button area with a hot rag and hold the blow dryer close..The heat from blow dryer releases and melts the underlying the gook.

Posted on Feb 25, 2011

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Doesn't always brew all the water, stops early

All coffee makers do this over time from calcium, lime, and mineral deposits building up inside the tubes and heating coil. Fill the reservoir with a 50/50 mixture of water and white vinegar and run a normal brew cycle, turning it off and on if necessary to completely empty the reservoir. Repeat this 2 or 3 times with fresh mixture of vinegar and water until it brews the reservoir empty without the need to cycle the power. Follow this procedure with plain water 2 or 3 times to clean the vinegar out. This should get it working like new again. It's best to use distilled water for brewing coffee as distilled water does not have the minerals that regular tap water has and therefore will not clog up the machine.

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Does anybody have a phone number for cook's essentials? I need a new insert. Please, email me at Thank you!

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We were using tap water to fill the machine for about 2, nothing comes out at you think it has something to do with hard water?

Probably, unless the heating element has burned out. All coffee makers suffer from the same problem. Use a 50/50 solution of cold water and white vinegar--run it through several times, then run just cold water through until the vinegar taste is gone. Good luck!

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1 Answer

Weak coffee is the result of brew

Basing on personal experience (you can find more on Google probably), solutions are:

On percolated (filter) coffee machines:

Check water temp, if water temp is insufficient , most common is scale heating element , faulty element, faulty thermostat.
Check if water is dripping right at the center of the filter, if it is dripping on one side because the orifice is clogged, that can result in weak coffee.
Coffee blend not well distributed on filter basket.

On Espresso machines:

Check water temp, same as filter coffee machines (thermostat element, scale on heating chamber).
Ensure that coffee is filled correctly in the filter cup (fill at level), and well pressed.
Ensure that the coffee mixture that you are using is not too coarse, buy the apposite one for espresso.
Ensure that you are not leaving the machine brewing for a time that is too long, and Italian coffee cup is very small, approximately one regular shot.

On the hob moka pots (espresso, Moka and Bialetti type):

This are the trickiest ones, you need art and practice to get a good espresso with a Moka, but when you learn, the result is better than what you may get with an home electrical espresso maker.
The frame on the hob must be not too strong, and the mixture coarse but well pressed, with water at level tag, or you will get a weak coffee.
On Mokas a good strategy is keeping hob at minimum, and turning up the flame at top when coffee starts coming out.

French and turkish cafetieres:

Ensure that you put enough coffee, water hot enough, and that you left the infusion enough time to get a strong coffee.

Note: insufficient pressure and clogged lines on electric machines never give you a weak coffee, exactly the opposite.
Not pressed mixture always gives weak coffee, but too much pressed mixture may give you coffee with bad taste.

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2 Answers

Weak coffee is the result of brew

Since it is "brand new out of the box" check for plastic burs (pieces of plastic improperly hanging around
openings along flow of water) throughout unit, and use more coffee than recommended for your taste of
what a good cup of coffee should taste like, since that varies from individual to individual. If you are using
packets, try using TWO. Experiment, Experiment...........

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