Question about Konica Minolta magicolor 2500W Laser Printer

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Service call Message

Printer has message. Service call 17H and will not work

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Re: Service call Message

Hi. A 17H error indicates that there is a toner rack rotation failure. There is a good chance that at least on of the toners is not seated right and that is keeping the rack from rotating right. If you can select "remove toner" on the display that is on your printer, remove all of the toners, then select "install toner" and reinstall all of them. Also, you will want to check for any physical damage or anything that may be jamming up the toner rack. There could possible be a piece of paper jammed in the right side of the rack. Hope this helps. Good luck.

Posted on Jun 30, 2007

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yes 2 things. 1 bad sensor. 2 bad paper. change paper brand and type. use hammil mill 20# long grain brightness90 and above to test. if this works you need better paper. if not you have a bad jam sensor and need a tech to repair ir.

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Service Call: 17H Call Technical Support

refix ink cartridge and check there is not paper jam .

Apr 21, 2009 | Konica Minolta magicolor 2300DL Laser...

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17H Service Required


Please follow the solution in the link below. Also as you putting in the cartridge always check for loose toner in the area and on the cartridge itself as this can block the sensors.,/?St=74,E=0000000001343666831,K=8485,Sxi=0,Case=obj(3510)


Mar 29, 2009 | Xerox Phaser™ 6115MFP/D All-In-One Printer

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your printer is laser printer change toner cartridge right,
you may try
1) Open the front door and remove the toner cartridge.
2) you will see a small round hole near the colour toner cartridge
3) hold a screwdriver in that hole and the carousel will rotate freely. 4) Move the carousel round and remove each one of three cartridges at a time.
set back all cartridge close door.

Jan 29, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Where are the toner cartridges in magicolor 2300 dl

rack rotation

open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

Sep 01, 2008 | Konica Minolta magicolor 2300DL Laser...

3 Answers

Fatal error 17H

FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing rack rotation


Electrical components for detection of the malfunction
Rack motor (M2)
Rack clutch (CL1)
Rack home position sensor (PC4)
Master board (PWB-A)
Controller control board (PWB-P)

Rather than try to explain in more detail i can forward you the service manual (4.17mb) if you update with an e mail address

Jun 05, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Minolta 2300 dl laser printer fatal error 17H

had printer for approximately 2 years. Used daily in office setting. today the printer tried to print, then just stopped and it said fatal error 17H in the window. We cleared paper jam and rebooted, gives the same error message. Anything we can do?

Apr 14, 2008 | Konica Minolta Magicolor 2530 DL Laser...

3 Answers

Minolta Magicolor Fatal Error

Remove each of your cartridges one at a time and see if you can spin the toner rollers by pushing on the little white plastic gears with your finger. They will be tight but you should be able to spin the roller by moving the little gears around.

My printer started giving the Fatal Error Code 17H and I did all the removal of the four color cartridges and re-seating each of them to no avail. After removing each cartridge and checking to see if I could rotate the toner roller I found that the yellow cartridge was extremely tight. I took the cartridge outside and used a can of compressed air to blow all the toner off the roller and tapped the cartridge on all corners and shook it back and forth several time. Finally I was able to get the toner roller so that it would rotate when pushing the little white gears like the other three cartridges.

After replacing the cartridge in the printer it worked with no more error codes. Hopefully this will fix the problem until I can order a new yellow cartridge.


Jan 07, 2008 | Konica Minolta magicolor 2300DL Laser...

2 Answers

Service Call 17H

had this message 17H after unpacking the Magicolor 2300 W.

Here's the step by step way to fix it, done with the help of an online technician on the phone.

Cause : one of the toner cartridges was unproperly installed in factory, or went loose during transport, so the whole toner rack is out of synch.

Solution : manually take out and reinstall ALL cartridges and reboot.
Time : 10 mins

IMPORTANT 1 : turn off the printer and UNPLUG it as you need to "erase" the error from its memory.
IMPORTANT 2 : this is a manual intervention, byp*ssing the electronic-*ssisted way to replace cartridges. As such, there's a risk to damage the unit.

How (you need to use the printer parts'names in the small manual):

1. Take out the waste toner bottle.
2. Release the transfer unit release blue lever clockwise to upper position (11:00)
3. Pull out the OPC drum cartridge and hide it in a box away from ambiant light
4. Now the fun part....
5. The toner cartridges are to be pulled out through the oval hole in the upper left corner. PLACEMENT IS CRITICAL.
Chances are there's not a cartridge ready to be pulled out as the rack is out-synch, u probably see 2 cartridges through the hole.
You need to manually rotate the rack for each cartridge BUT YOU MUST ACTIVATE ITS FREE-WHEELING FOR THAT.
6. About 1 inch to the left of the hole, there is a tiny rectangular hole with a circle button inside.
Use a flat screwdriver to push this button about 1 inch inside and hold it there.
(You know you're doing well if you can rotate the rack with one finger, almost like a bike's wheel...)
Then you can manually rotate the rack and take out each cartridge. AGAIN PLACEMENT IS CRITICAL, DON'T TRY AND FORCE OUT THE CARTRIDGE.
7. Take out all 4 cartridges.
8. Put them all back again, make sure you respect the color code (ie. C cartdrige is C slot, etc.)
9. Put back OPC Drum, etc.
10. Plug the printer and restart it.

That worked for me, the blue cartridge was indeed loose, no more 17H.

Best regards,


This message was edited by taipan on 6-3-05 @ 2:52 AM

Also read that you could try turning the machine on and hit the change toner button. If it lets you change toner, then remove all the toner cartridges and install them again and see if that clears it up.

Dec 27, 2007 | Minolta magicolor 2400W Laser Printer

2 Answers

Konica minolta error

I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.

Aug 27, 2007 | Konica Minolta magicolor 2300DL Laser...

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