Question about Hitachi Travelstar 7K60 (DK23FA60) Hard Drive
A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.
Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.
Posted on Jan 08, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
i noticed you ran the chkdsk utility on this drive did you try to repair bad sectors or just files
click start control panel administrative tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes
automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now start
you might tick one box then return after its finished the first repair then return and tick the second box you should not do anything while the chkdsk utility is in progress any input may damage this drive
I found that you get best results by ticking one box then returning after it has finished then tick the other box if still no joy
try to use the external hard drive in a different computer and check whether you are able to access the data that is present on the external hard drive or you can try to connect it to a different port and check
hope this helps
Jun 27, 2012 | Western Digital 320GB MyBook External USB...
Feb 15, 2012 | Gateway Computers & Internet
Feb 05, 2011 | Western Digital 1TB My Passport Essential...
Sep 09, 2010 | Western Digital 320GB MyBook External USB...
Jun 25, 2010 | Verbatim External, USB 2.0, 750GB...
Oct 20, 2009 | Western Digital Computers & Internet
Jun 08, 2009 | Toshiba 250GB TOSHIBA USB 2.0 PORTABLE...
Jun 25, 2017 | Western Digital Passport 160GB External...
241 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: