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HDMI input failure

I finally decided to upgrade my input to HDMI once my cable company got a new box that had HDMI out. When I hooked up the TV the HDMI input gave me only a black screen then after plugging it in and out a few times gave me a green screen. I know the box and cable work since I hooked up another TV and it worked fine. I called JVC and went through the whole HDMI reset without any luck. They said I need to get this serviced, but I really don't want to pay for this for a TV 3 yrs old, especially since it obviously never worked from the beginning (I just never used the HDMI input until today). How much would this cost me (or is there something I could replace or check myself for less money?) I have a 57 inch Toshiba rear projection HD with a HDCP compliant DVIinput. For over a year now I have been watching HD from my HD DVDthrough a HDMI/DVI cable connected directly between the HD DVD and thetelevision, with no problems. After I bought a Vudu Internet receiver, I connected boththe Vudu and the HD DVD to my Onkyo 506 receiver (HDMI passthrough)withHDMI cables, and the receiver to the television with the HDMI/DVIcable. I was able to play the HD DVD successfully with this setup.However, when I tried to play the Vudu, I got the noncompliance notice-- and no picture. Moreover, I now get no picture when trying to viewany HDCP source, including the HD DVD, regardless whether it'sconnected through the receiver or directly to the television, as itused to be. It is as if the VUDU "blew out" my television's HDCP"handshake."

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  • 8 more comments 
  • pmalter0 Jan 20, 2009

    The first half of that post should not be there. The Post should start with: "I have the 57 inch Toshiba...."

  • pmalter0 Jan 20, 2009

    Moreover, my Toshiba model is a 57H83 .

  • pmalter0 Jan 21, 2009

    The television is four years old, and I don't think there are any new software issuences. I am also quite sure that it is not the cables-- I can play a non-HDCP HD DVD successfully over the same cables now(hence, it is not the DVD either). A number of people have had a similar problems on this website with their JVC rear projection televisions; and in every case it was the television and not the cables. Similarly a number of people on the VUDU forum have had this problem -- and in every case it was not the cables.

  • pmalter0 Jan 21, 2009

    As I said in my first comment, that part of my post should not be there. This is not an issue involving my cable box-- that post belonged to somebody else. My problems started with the VUDU (I really think that the VUDU messed up my television's HDCP handshake; the VUDU support can figure it out either).

  • pmalter0 Jan 21, 2009

    Everything worked fine through my Onkyo's HDMI inputs/output initially. I was able to play HD DVD movies and select a HDX movie to be downloaded on my VUDU. When I went to play that movie I received a HDCP noncompliance notice and then a blank screen( afterward I had a blank screen on all HDCP HD DVD discs as well). Nothing changed when I took my Onkyo out of the circuit.

  • pmalter0 Jan 21, 2009

    I am going to do the repair myself, I just hope that the DVI circuit board is easily accessible and has the components labeled or marked. Can anyone tell me if it is. Thanks

  • pmalter0 Jan 27, 2009

    I've got a couple of problems: 1) I can't find C 268; the only
    capacitors near P202 are in the 800s; do we have the right model
    --57H83 ? 2) how do I access the television's motherboard; I could get
    the DVI module out by just taking off the rear small access screen, but
    to put it back in I will need to slide out the whole motherboard -- and
    it doesn't want to slide out the back -- help. Also, could you possibly
    e-mail me or fax me that Toshiba bulletin (I could probably get Toshiba
    to provide me a new DVI if I had the bulletin)? Thanks.


  • pmalter0 Jan 27, 2009

    Bigger problem -- the DVI circuit board is not accessible for replacing the capacitor. The circuit board is in a metal housing that is soldered to the circuit board in at least a dozen places -- replacing the capacitor doesn't look reasonable now. I guess I have to buy (or get Toshiba to replace) a new DVI module. I still need to find out how to access the motherboard.

  • pmalter0 Feb 02, 2009

    I have a 57 inch Toshiba rear projection HD with a HDCP compliant DVIinput. For over a year now I have been watching HD from my HD DVDthrough a HDMI/DVI cable connected directly between the HD DVD and thetelevision, with no problems. After I bought a Vudu Internet receiver, I connected boththe Vudu and the HD DVD to my Onkyo 506 receiver (HDMI passthrough)withHDMI cables, and the receiver to the television with the HDMI/DVIcable. I was able to play the HD DVD successfully with this setup.However, when I tried to play the Vudu, I got the noncompliance notice-- and no picture. Moreover, I now get no picture when trying to viewany HDCP source, including the HD DVD, regardless whether it'sconnected through the receiver or directly to the television, as itused to be. It is as if the VUDU "blew out" my television's HDCP"handshake."
    Comment posted on Jan 20, 2009
    Moreover, my Toshiba model is a 57H83 .
    Comment posted on Jan 21, 2009
    The television is four years old, and I don't think there are any new software issuances. I am also quite sure that it is not the cables-- I can play a non-HDCP HD DVD successfully over the same cables now(hence, it is not the DVD either). A number of people have had a similar problems on this website with their JVC rear projection televisions; and in every case it was the television and not the cables. Similarly a number of people on the VUDU forum have had this problem -- and in every case it was not the cables.
    Comment posted on Jan 21, 2009
    My problems started with the VUDU (I really think that the VUDU messed up my television's HDCP handshake; the VUDU support can figure it out either).
    Comment posted on Jan 21, 2009
    Everything worked fine through my Onkyo's HDMI inputs/output initially. I was able to play HD DVD movies and select a HDX movie to be downloaded on my VUDU. When I went to play that movie I received a HDCP noncompliance notice and then a blank screen( afterward I had a blank screen on all HDCP HD DVD discs as well). Nothing changed when I took my Onkyo out of the circuit.
    Comment posted on Jan 21, 2009
    I am going to do the repair myself, I just hope that the DVI circuit board is easily accessible and has the components labeled or marked. Can anyone tell me if it is. Thanks
    Comment posted on Jan 27, 2009
    I've got a couple of problems: 1) I can't find C 268; the only capacitors near P202 are in the 800s; do we have the right model --57H83 ? 2) how do I access the television's motherboard; I could get the DVI module out by just taking off the rear small access screen, but to put it back in I will need to slide out the whole motherboard -- and it doesn't want to slide out the back -- help. Also, could you possibly e-mail me or fax me that Toshiba bulletin (I could probably get Toshiba to provide me a new DVI if I had the bulletin)? Thanks.
    Comment posted on Jan 27, 2009
    Bigger problem -- the DVI circuit board is not accessible for replacing the capacitor. The circuit board is in a metal housing that is soldered to the circuit board in at least a dozen places -- replacing the capacitor doesn't look reasonable now. I guess I have to buy (or get Toshiba to replace) a new DVI module. I still need to find out how to access the motherboard.

  • pmalter0 Feb 02, 2009

    Thank you--good response

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CLICK HERE to order a Service Manual for $6.50 (half the normal price)

Your Problem is definately in the DVI board - however specialized testing equipment is required to troubleshoot and replace faulty components on the board (unless there is obvious physical damage).

Your best approach is to either remove the board, and take it to a repair shop to save labor of disassembling the unit - or remove/replace the board altogether.

Without seeing a service manual, or the actual unit, this is as far as we can go here.

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Feb 02, 2009

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I don't know if this is the case on your's,but I had the same issue on mine and it turned out to be a loose solder on the HDMI input jack.

Posted on Feb 02, 2009

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You probably need to set up the Onkyo 506 HDMI output properties.

First connect the Onkyo to TV alone, to test it.
If it does not work, try a different HDMI input on TV, and if you have one , test a replacement HDMI cable.

This to ensure that there is no connection problem.

Then you perform the HDMI setup explained at page 39 on user manual below:
TX-SR506

Posted on Jan 21, 2009

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Hi!

You can buy a converter from the link---

http://www.amazon.com/gp/product/B001OFG2LG/ref=olp_product_details?ie=UTF8&me=&seller=

Thanks
Rylee

Posted on Jan 20, 2009

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I would call my cable provider and explain your problem to one of their experts.! I find this the fastest and easiest way to resolve any cable TV problems!
I've wasted countless hours trying myself, going on-line and asking friends for help yet it always winds up being the cable company that gets everything working properly!
I hope this is helpful!
Good Luck!

Posted on Jan 20, 2009

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What is the model # of this unit?

Posted on Jan 20, 2009

  • 1 more comment 
  • Albert Vasquez
    Albert Vasquez Jan 20, 2009

    I am an authorized Toshiba service center and I did find a bulliten that is related to your problem.Remove the DVI input module and open it up, and locate C268. It is a small surface mount capacitor located near P202 which is one of the connectors.Replace it with a 100k ohm surface mount resistor.Toshiba part # 24011104.Good luck!!

  • Albert Vasquez
    Albert Vasquez Jan 20, 2009

    DVI input module Toshiba part # 23788762.partsstore.com should have.Easy to replace.This would be an alternative to reparing.partstore.com $69.99

  • Albert Vasquez
    Albert Vasquez Jan 21, 2009

    Two screws hold this unit in place.It is accessable through the back panel and th components are clearly marked.

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Have you tried with different cables and also check current software for the TV.
Also did you try with another DVD to make sure since the symptom did not sound like the disc had an error.

Posted on Jan 20, 2009

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