Our Phaser 8500 gives an error code of 09,038,46:76546. The XEROX person I talked to said this error messasge involves ink sticks stuck somewhere in the feed. I cleaned out as much ink was as I could find, but the error code still comes up
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Re: Error code regarding ink sticks on Phaser 8500
The .46 means the problem is with the black ink stick. What you can try is this. In the bottom of the ink loader, there is a small pressure switch, There is one in each color slot. Take a pencil, use the eraser side to slide all the way to the bottom of where you load the black sticks. Move the earser end around there to see if the that actuator is just stuck. Normally you just have a piece of an ink stick stuck blocking that sensor.
It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.
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Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment
9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not
appear to be dripping.
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to
test to clear the
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
or replace the
test to clear the
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the ink
test to clear the error.
If the ink sticks look in good condition you need to replace the ink loader as tryit suggests. I have seen many fail, especially when someone uses non-Xerox brand ink. Here is a video that will show you how to replace it. Also covers the 8500, 8550, and 8560 though the part numbers are different.
That is a cyan, ( blue) ink stick fault. What is happening is that the cyan ink sticks are not advancing down the ink loader properly.
Open the area where you load the ink and you probably have a cracked, twisted or otherwise stuck ink stick, the code you are reporting specifically refers to the cyan sticks. If you have to remove them, take a screw, a drywall screw is best, and twist it into the sticks and slide it back and out, then replace them or add new ones. But thats your problem.
When you service a Phaser 8500 or 8550 printer for: ·a persistent Ink Out message ·9,035.43 Cyan Ink Stick Count Fault ·9,036.44 Magenta Ink Stick Count Fault ·9,037.45 Yellow Ink Stick Count Fault ·9,038.46 Black Ink Stick Count Fault Test the Ink Out Sensors for proper operation. Inspect the Ink Sticks.