Question about Actiontec (GT701) Modem

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Question about internet connection

Hi there. I'm hoping you can help us fix an internet connection we've had working for years now, but was ruined after reinstalling software that my mom's been using to access her work computer. The lights on the modem are all still on, and we have 2 computers plugged in, and the other one works. I wonder if you can help us figure out what happened? It's an Windows XP Pentium III E-Machines computer, if htat helps.

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Re: Question about internet connection

Ipconfig, Is not really a file per say that would make any difference its merely a DOS command that replies back with the computers IP Address to verify that it indeed is getting a network connection. Chances are, That when you installed the new software their was a .DLL file that may have been shared by the two, And installing the software may have put the new version on and the modem - Nic card is not working. I am taking it that the model is a DSL Modem, Which really should not need any configuring the DSL provider should be able to tell you if he can PING the WAN port on the DSL Modem when the modem is on, If the Modem Replies back to the ISP / Provider then you do have a connection from the Provider to that box. The second thing I would do, is Go to start then run and in the open box type this command netsh winsock reset Your computer should reboot, If it still does not work then also like above do the following command netsh int ip reset resetlog.txt If that does not work, Then you can, Uninstall the Network Card, And or Replace the drivers but the Network Card could be bad. Doesnt happen all too often but does happen

Posted on Jun 30, 2007

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