Question about HP Photosmart 2575 All-In-One InkJet Printer

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Scanning problem My scanner asks me to install/run device for feature evertime i click the scan button

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Re: scanning problem

Remove the software. Unplug the USB to printer Restart the Computer. Reinstall the software- do exactly as it says- it will ask you to disable A/V software- come off line and do that. It will say [maybe] do not plug device in until told- unplug and do that. Do it right.

Posted on Jun 30, 2007

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Which device do you have? If it is an all-in-one that does not have an automatic document feeder (ADF), you lift up the scanner cover and place your photo face down on the glass. If there is an ADF, place the document face up in the feeder. (Using the ADF is not recommended for pictures.)

If it is a stand-alone scanner, the cover is more obvious. For single-sheet scanners, check the manual for which side of the document needs to be forward.

Depending on the OS and software installed, you launch your scan program and adjust the resolution and destination and press scan. (If you have an all-in-one, you may need to install the manufacturer's full-featured software first. Otherwise you will only get printing enabled.) If you use a generic OS driver, the buttons on the unit will not trigger the computer responding to the commands.

Set the destinations for scanner buttons in the software before using the unit buttons when using the full-featured software. Check the manual for specific information. The button presses are noticed by a monitoring program. If that isn't running the unit buttons will not work.

I hope this helps.

Cindy Wells
(Windows XP, Vista and Win7 all accept scans in Paint (File > Import from Camera or Scanner > New Scan). Vista and Win7 also have Windows Fax and Scan that can acquire scans.)

Sep 14, 2010 | Printers & Copiers

3 Answers

I have downloaded my software for my hp officejet 5510v all-in-one and my scanner part will not work. I have 3 in one--print--does o.k., fax does good some times, will not scan---please help

Is the scanner installed correctly? Full feature software is that what you have installed?

try starting mspaint and test scanning

start -> run -> type in mspaint click ok
Then file and from scanner or camera, follow instructions to scan,

Sep 10, 2008 | HP Printers & Copiers

2 Answers

How do i scan documents onto my comp

It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

Cindy Wells

Jun 14, 2010 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

How do I use my scanning feature? I need step by step instructions to get a scanning job down. Where do I find the instructions?

Are you using the full-featured software or the generic driver in the OS? The generic drivers often only run the printer. The full software must be installed before the USB cable is connected to the all-in-one. If you have the generic driver, uninstall it first.

HP has many help files on scanning (depending on your OS and set-up)

Basically, put the document face down on the glass (or face up in a document feeder) If the full-featured software is installed, start the HP Solution Center (Start > All Programs > HP (folder) > HP Solution Center (slightly different for Macs) or double-click on the icon for the program on the desktop.). Click on the Scan Photo or Scan Document icon in the software and set the resolution and other settings when the pop-up comes up. Set up the destination (Scan to, File Type, etc) Then click Scan. If you get a preview scan, you can make adjustments and then Scan.

If you have the Scan to destinations set up for the buttons, you can use the buttons on the scanner if the monitor program is running (Scan Photo and Scan Document) See the programs help to set up these shortcuts.

If you have XP, Vista or Win7, you can also scan into Paint (File, Import from Camera or Scanner in Win7). Vista has another program that will aquire scans. Win7 has Windows Fax and Scan (click on the New Scan button).

Scanning needs two-way communication so print servers and USB hubs can interfere. A new USB cable or connecting to a different USB port (direct connection) are quick things to try if you can't get a scan to complete.

I hope this helps.

Cindy Wells

May 24, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Can't scan with my HP officejet 4255 all-in-one

Hope you doing well this year and i am sure that thing will go good as well

the problem you mentioned : When you press the Scan button on the product control panel, nothing happens. A scan does not start.

This issue usually occurs because you do not have the full feature driver installed for the product. Button functions on the product control panel require a full feature software and driver installation for Windows Vista.

Follow these steps to download and install the full feature software from the HP Web site.

1) Turn the product on.
2) Disconnect any USB cable from both the product and the computer.
3) Open a new window to browse to the Select Software and Drivers page:
Click on the Following Link to get the Updated drivers for all OS

DRIVERS HP Officejet 4255

4) Click / select the Operating system
5) Click the Full Feature Software and Drivers option.

6) Click Download only . This option allows you to install the software at any time after the download completes.
7) Click Save , and then browse to the location on your computer where you want to save the file.
8) Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
9) When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
10) You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
11) When the Install Wizard starts, follow the on-screen instructions to install the software.

Method of Scanning with Windows Photo Gallery
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , and then click Windows Photo Gallery .
2. Click File , and then click Import From Camera or Scanner .
3. Click Import , and then click Scan .

Method of Scanning with Paint
To scan a document using Paint in Windows Vista , follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , click Accessories , and then click Paint .
2. Click File , and then click Import From Camera or Scanner .
3. Make any desired setting changes, and then click Scan .

Method of Scan using Windows Fax and Scan
The Windows Fax and Scan option is only available in the Business, Ultimate, and Enterprise editions of Windows Vista.

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
2. Click New scan .
3. Click File , and then click Scan .

Enjoy your new year

Tejodhar Atreya

Jan 04, 2010 | HP OfficeJet 4255 All-In-One InkJet...

3 Answers

My kodak esp3 will not scan it prints and copies.

I had the same problem and I got it to work. I have Windows Vista and Microsoft Office 2007 on my computer. Here's what I did...

Go to "Start" then "Control Panel".
-Click on "Programs and Features".
-Scroll down to Microsoft Office Home and Student 2007 - click on that and then click on the "Change" link above.
-A box will pop up, click on "Add or Remove Features" and then click "Continue".
-Click on the "+" next to "Office Tools"
-Click on the "+" next to "Microsoft Office Document Imaging"
-Click on the down arrow next to "Scanning, OCR and Indexing..."
-Then, click on "Run from my Computer"
-Next click on "Continue" at the bottom of the dialogue box and your configuration process should begin

Once completed go to the start menu and type in "Scan" into the search box. Go to "Microsoft Office Document Scanning" Once there, plug your scanner into you computer, chose what color you want your scan to be in, and click on the picture of the scanner to the right. To make my scans clear, I had to click on "Scanner..." and chose KODAK ESP AiO as my scanner even though I have a KODAK ESP-3 printer/scanner.

I hope these instructions weren't too confusing and I hope this helps some of you out! My scanner was causing me a lot of frustration for a while!

May 10, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Scanner not detected by Microsoft Office Document Scanning

1) Install the Microsoft Office Document Imaging feature by following the steps
given below:

1) Go to Start -> Control Panel.
2) Click the Add or Remove Programs.
3) Select the Microsoft Office Professional Edition 2003 and click the Change
4) Click the Add or Remove Features and click on Next.
5) Select the Choose advanced customization of applications checkbox and click
6) Click on the Office Tools -> Microsoft Office Document Imaging -> Scanning, OCR
and Indexing Service Filter.
7) Select Run all from My Computer, insert the Office installation CD, and the
feature is installed.

Jan 24, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

When trying to scan, 7210 doesn't see/recognize networked computers

From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

Jul 25, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Scanning a document


The full version All-in-one software need to be installed to scan.

However, you haven't informed anything about the version of operating system that is installed in your computer. However, please follow the below given instructions to scan.

For XP:

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

For Windows 2000/Me/98

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click Programs then Click Accessories then Click Imaging.

3.From the Imaging application, click File, and then click Select Device.

4.Select the HP all-in-one device from the TWAIN source list.

5.Click File, and then Acquire Image.

For Vista:

Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.

Scanning with Paint:
1. Click Windows.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

You can use all the above given instructions to scan.

If the full version All-in-one software is installed, please follow the instructions from the below article to get the issue resolved.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Hope the above information will be helpfull.

Wish you good luck!


Mar 08, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

No Scan Options Error Message


Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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