Question about NorStar M7310 Corded Phone

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Nortel M7310 Phone moved to another jack, now no incoming calls

I moved my Nortel M7310 (8 line model) to another wall jack upon rearranging my office and now it is not operating as before. I can call out fine, however before I could just pick up the handset and get a dial tone in order to dial an extension...now I have to hit the "intercom" button first to dial an extension cause when I pick up the handset, there is no dial tone.

Also...my phone will not acknowledge incoming calls on all 8 lines as before, where I can just pick it up and answer. Seems as though it will ring/acknowledge calls on lines 1 & 2, but nothing else. It won't even show the line active on the display by the line buttons, unless it's lines 1 or 2.

I know there is something about moving these phones from one jack/extension to another, but I don't have the book, and my boss said to figure it out myself cause we don't have a "technician" we can call without imposing a service fee, and he is definitley to busy to worry about it, and I don't want to mess up the whole phone system trying to figure it out for myself.

Thank you much for any help.

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  • roger667 Jan 20, 2009

    Ok...just to clarify, I am talking about just my personal desk phone...I can't necessarily go making major changes to the system itself, unless it's something relatively simple.

    The phone does have a working extension, and I can call out, and it acknowledges incoming calls on lines 1 & 2...it's just not handling everything else as before.

    As far as an "Admin guide" or manuals or the such...I am at the mercy of the internet!! Even if my boss did have time to dig it up, he wouldn't even know where to begin!! As you can tell....I have been totally thrown to the wolves on this one!!

    The system is a Nortel Startalk Flash, but as I said before...I am pretty much relegated to my set as far as programming goes, so I'm hoping it can be resolved that way!! The boss seen me just looking at the system on the wall and I thought he was going to have a stroke if I got too close!! But...if I do have to do something to that...if it is really simple, then maybe I can show/explain it to hom and he might be ok with it.

    Thanks Again!!


  • Carl Navarro
    Carl Navarro May 11, 2010

    The best way to do this is with a manual. Look around for a system administrator's guide. The quickest way is to copy your old phone into the new phone.



    Your next mission is to identify which phone system you have.

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The reason your phones config is not the same as before is because configuration goes by what extension it is. So if you plug your phone in somewhere else, unless you have DN's configured, your extension changes, so say it was extension 21, but now that you moved it, its now 23, those settings remain on extention 21, so if you bought another phone and plugged it into were extention 21 is, it would have the settings that your old phone had before

To access the intercom by just picking up the handset, Press Feature **CONFIG (266344), Select <A. Configuration>, then go to <2. Line Access>, Select that and enter the extension of the phone you want to have access intercom by just picking up the handset. Scroll until you see <Intercom Keys: #,> make sure you have at least one intercom key. Then scroll until you see <Prime Line: #>, Press change until the display reads <Prime Line:I/C>  And there you go. Hope i didn't confuse you 

Posted on Oct 02, 2009

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You need to go to your previous location and get the jack number, than go to the new location and get the jack number. now go to the phone system closet and look for these cable numbers on the 66 blocks. Swap the cross connect of the jacks and wallah your phone will be your s again! ldtnsj.com

Posted on Jun 14, 2009

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