Question about NorStar M7310 Corded Phone
I moved my Nortel M7310 (8 line model) to another wall jack upon rearranging my office and now it is not operating as before. I can call out fine, however before I could just pick up the handset and get a dial tone in order to dial an extension...now I have to hit the "intercom" button first to dial an extension cause when I pick up the handset, there is no dial tone.
Also...my phone will not acknowledge incoming calls on all 8 lines as before, where I can just pick it up and answer. Seems as though it will ring/acknowledge calls on lines 1 & 2, but nothing else. It won't even show the line active on the display by the line buttons, unless it's lines 1 or 2.
I know there is something about moving these phones from one jack/extension to another, but I don't have the book, and my boss said to figure it out myself cause we don't have a "technician" we can call without imposing a service fee, and he is definitley to busy to worry about it, and I don't want to mess up the whole phone system trying to figure it out for myself.
Thank you much for any help.
The reason your phones config is not the same as before is because configuration goes by what extension it is. So if you plug your phone in somewhere else, unless you have DN's configured, your extension changes, so say it was extension 21, but now that you moved it, its now 23, those settings remain on extention 21, so if you bought another phone and plugged it into were extention 21 is, it would have the settings that your old phone had before
To access the intercom by just picking up the handset, Press Feature **CONFIG (266344), Select <A. Configuration>, then go to <2. Line Access>, Select that and enter the extension of the phone you want to have access intercom by just picking up the handset. Scroll until you see <Intercom Keys: #,> make sure you have at least one intercom key. Then scroll until you see <Prime Line: #>, Press change until the display reads <Prime Line:I/C> And there you go. Hope i didn't confuse you
Posted on Oct 02, 2009
You need to go to your previous location and get the jack number, than go to the new location and get the jack number. now go to the phone system closet and look for these cable numbers on the 66 blocks. Swap the cross connect of the jacks and wallah your phone will be your s again! ldtnsj.com
Posted on Jun 14, 2009
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Posted on Jan 02, 2017
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