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Not receiving incoming faxes

We use UFax.net for all of our faxing. We are an EMR doctors office and we scan everything in, then we fax from our computer. eg: patient notes Recently our faxes are not coming to the inbox, UFax states that they are sent but we are not getting them, so we sent them to my personal account in gmail, and we are able to receive them there. How can I fix the problem?, or is it my server?
Becky Office Manager

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Posted on Feb 04, 2009

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When receiving fax, it won't print


make sure the property settings for the fax are not on the Microsoft printer make sure it is set to the local usb printer

Jan 28, 2014 | Brother MFC-J625DW Wireless All-in-One...

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Will not receive incoming fax. Everything tests OK


First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

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How to fax forward?


You can set your product to forward incoming faxes to another fax number. When the fax arrives at
your product, it is stored in memory. Then your product dials the fax number you have specified
and sends the fax. If it cannot forward a fax because of an error (for example, the number is busy)
and repeated attempts to redial are unsuccessful, your product will print the fax.
If the product runs out of memory while receiving a fax, it will terminate the incoming fax and only
forward the pages and partial pages already stored in memory.
When using this feature, the product must be the one receiving faxes (not the computer) and the
answer mode must be set to Automatic (see Changing how the product answers incoming faxes).
To use fax forwarding
1
Press menu/enter.
2 Use the < or > button to select Fax Setup and press menu/enter.
3 Use the < or > button to select Fax Recv. Setup and press menu/enter.
4 Use the < or > button to select Forward Fax and press menu/enter.
5 Press > to select On or Off and press menu/enter.
6 If you choose to turn fax forwarding on, use the alphanumeric buttons to enter the fax number
where you want the fax to go, and press menu/enter to save your selection.

Apr 15, 2009 | HP LaserJet 3330 All-In-One Printer

1 Answer

Cannot receive auto faxes


This is a known problem with the MX850 - Canon thinks it works, but it needs to be FAX Only when you're out of the office and TEL PRIORITY when you're in the office - then you hit "Hook" when you hear an incoming call as a fax tone. It's a manual answer machine when in TELEPHONE Priority

Mar 18, 2009 | Canon PIXMA MX850 Multifunction Printer

1 Answer

Pause at Connection


No, but the Dr's fax may be set to MANUAL receive, which means they will have to press START to receive a fax.

Dec 11, 2008 | HP 1040 Plain Paper Inkjet Fax

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

2 Answers

Can't receive outgoing faxes, but CAN receive in-house faxes


MAKE SURE YOUR PHONE LINE IS PLUGED INTO THE JACK ON THE FAX THAT IS MARKED LINE ALSO CHECK THAT THE MODE KEY IS SET TO FAX

Oct 23, 2007 | Brother IntelliFAX 4100 Laser Fax

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