Question about SmartDisk Verbatim 96867 2 TB External Hard Drive

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Pc does not recognize external drive

Old pc windows 7 is OK, when pluged in new windows 8 does not recognize it

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  • Vasa Suboni
    Vasa Suboni Jan 09, 2013

    Hi Brian, I did try all the steps, but, Device manager does not want to recognize it. HERE IS THE LETTER FROM VERBATIM Hi Vasa, Thank you for contacting Verbatim Technical Support. We request you to use the hard drive on Win XP,Vista and Win 7 Operating system. The hard drive is not tested on Win 8 but it may or may not work on Win 8 OS. Your Case # 00104040 If you need any further assistance please call us on: 646-537-3411 and we will be happy to assist you. Regards, Verbatim Technical Support. QUESTION__SHOULD I JUNK IT? I appreciate your help, thanks, vasa

  • Vasa Suboni
    Vasa Suboni Jan 09, 2013

    NICE, good advertize for Verbatim External Drive

  • Brian Sullivan
    Brian Sullivan Jan 09, 2013

    windows 7 can be an absolute pain with large external and usb hard drives windows 8 im not sure of i have had no problems as yet keep hounding verbatin support im sure someone will eventually resolve your problem keep me posted

  • Vasa Suboni
    Vasa Suboni Jan 09, 2013

    Thanks Brian, I will let you know

  • Vasa Suboni
    Vasa Suboni Jan 10, 2013

    The Problem is VERBATIM problem, their product (External 2TB Drive) is not design to recognize windows 8. I got a drive that I cannot use.

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    how are you connecting it with usb 2l or sata lead connection ? how long have you had it ? warranty

  • Brian Sullivan
    Brian Sullivan Jan 10, 2013

    what sort of computer desktop or laptop ? being such a large hard drive you might need to install a usb 3 card

  • Vasa Suboni
    Vasa Suboni Jan 10, 2013

    it's about 1 year old; i believe the warranty is one year. i have new dell inspiron 660 with windows 8 PRO,processor core i 5, 8GB of memory and 2TB drive; has usb 2 & 3 instaled. The problem i belive is the driver.

  • Brian Sullivan
    Brian Sullivan Jan 11, 2013

    Rather doing a driver hunt which can take hours http://download.cnet.com/slimdrivers-fre... Windows XP/Vista/7/8 Note: it will find all of your outdated drivers This will automatically search for and find the correct driver you will have to update every driver individually once you update you might be asked whether you want to restart or make a system restore point. Click no to both of these then continue updating each driver free then restart once all of the drivers have been updated.

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External hard drives are plug-and-play devices used to store music, video and data files.

Once the drive is connected, the computer checks its systems for the appropriate drivers, loads them, and the external drive is ready to use. If the computer does not recognize the external drive, plug it into another computer to ensure the drive is not corrupted. If the drive is good, a few simple steps should help re-enable the drive for use.
Switch the power button to "off." Disconnect the power cord from any extension cords or power strip, then re-seat the power cord into the hard drive. Connect the cord directly into an outlet and power up the drive. If the drive is powered and still not working, check the data cable. Power down the hard drive and disconnect the data cable from the computer. Wait 30 seconds to one minute. Reconnect the data cable and power up the drive. If the drive is not detected, power down the hard drive and connect the cable to a different port. Power up the drive. If the drive is detected but not working, check for a missing driver. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Disk Drives." Right-click the yellow exclamation point and install the missing driver. Close the Device Manager. If the drive is detected but not working check to ensure it has an assigned drive letter. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Click on "Disk Management," right-click the external hard drive, click "change drive letter and path," and click "Add." Assign a drive letter. Avoid using A, B or C (C is usually assigned to the computer's internal hard drive). Click "OK" close the window. If the drive is detected but not working, check whether the drive is in sleep mode. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Universal Serial Bus Controllers." Double-click the first instance of "USB Root Hub" or "Root Hub." Check for the hard drive. If the drive is not visible, move to the next instance of "USB Root Hub." Continue checking each instance until the hard drive is located. Once located, click the "Power Management" tab and uncheck the "Allow computer to turn off this device to save power" box, click "OK," then close the Device Manager. Power the computer down, wait 30 seconds to one minute, and power the computer back up to ensure the drive is detected. Hope this helps.
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Posted on Jan 08, 2013

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  1. Step 1 Log in to your computer as the administrator.
  2. Step 2 Install the external drive software from the CD that comes with your external hard drive.
  3. Step 3 Use the USB cable that came with your external hard drive and plug one end of the cable into your hard drive and the other into the USB port in your computer.
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Should you have any questions regarding this post feel free to post it here.
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  • Step 3 Use the USB cable that came with your external hard drive and plug one end of the cable into your hard drive and the other into the USB port in your computer.
  • Step 4 Give Windows a moment to recognize the external drive and to assign it a drive letter.
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  • Step 8 Choose "quick format" from the format options section from the next pop-up box.
  • Step 9 Click the "Start" button.
  • Step 10 Click the "OK" button in the Format warning box.
  • Step 11 Click the "OK" button in the "format complete box" to finish the process.

  • Read more: How to Reset an External Hard Drive | eHow.com http://www.ehow.com/how_4840145_reset-external-hard-drive.html#ixzz0YYmAf0Ra

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