Question about HP PSC 500 All-In-One Printer

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My PSC 500 printouts are missng lines/colors... and it's not hooked up to the PC.

My Hewlett Packard PSC 500 "suddenly" seemed to stop working (albeit after I caught my toddler playing in the office, so I don't know if she screwed with the buttons or not). I only use my HP PSC 500 like a photocopier for scanning/printing. It is not hooked up to the PC at all. Just plugged in for scan/print. When pages are copied, there are missing lines, "off center" or "blurred" lines and the color is off. The red prints red, but the blue prints red, and the yellow doesn't print at all. I recently replaced the color cartridge and the black ink cartridge is brand new. Now, I did purchase these cartridges from one of those online, discount places (worldclassink), so I don't know if that could be the problem or not, but it all happened immediately after my toddler was sneaking out of bed to play in the office, so I'm not sure. And I bought the brand new black cartridge thinking that was the problem, but when I replaced it today, it still didn't fix these issues. (I have no idea how to set it to just print in black & white to see if it's the color cartridge that is the problem.) Can SOMEONE give me any idea as to how I might fix this? I've aligned the printer and gone through the Menu settings to see if I could figure something to fix, setting-wise but am coming up at a loss... especially because this isn't hooked up to the PC, I would have thought it would have been easier for me to fix than this. Thanks!

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Re: My PSC 500 printouts are missng lines/colors... and...

Hi there, the first thing I would ask is, do you think your toddler may have spilled something in the printer? The second thing I would suggest, replace the color ink cartridge. If you have an old empty one, put that in and see if you get a different result. It has been my experience that a lot of the generic or refilled cartridges have problems. I would recommend a new HP brand color cartridge. That is if you can eliminate a liquid spill. John

Posted on Jun 30, 2007

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We had just re-installed the empty color cartridge back into the printer (long story but basically we knew we could only print B/W).

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