Question about Dyson Ball DC24 Bagless Upright Vacuum

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The main Vacuum motor in the ball runs intermittly or not at all...HELP!

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Hi Bill, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC24. The issue with the motor running intermittently sounds very unusual. We'd like to take you through some further troubleshooting checks to determine what's causing this.

I'd encourage you to give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). If your machine does happen to need a repair, our experts will also be able to confirm if this is covered by our 5-year guarantee.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

Posted on Aug 08, 2013

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How can I access the wiring behind the plastic that connects to the motorized head?

If your model is a DC07 as stated there is not a separate motor that runs the brushroll. The brushroll spins from a belt that comes from the main motor or goes through a clutch assembly with two belts. If it is a ball model and the wires have severed you will need to replace the wire or wires with the proper replacement parts for it to work properly. I would need your model number to determine the proper wat to fix it.

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My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .

Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:

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If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

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How do i replace ball motor

It may be cheaper to get a new machine. Call Dyson or do a Dyson Web search and find out what prices will be.

Sep 19, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

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Why would the filter in the ball keep unlatching while vacuming? The ball get hot also.

Hi there, it's Jack at Dyson.

Please be assured it's normal for the Ball to become hot in use. This is where the motor is housed, to give the vacuum a low centre of gravity. The motor will generate heat as it runs, but it's protected by a sensor which will shut the vacuum down for protection if it starts to overheat.

However, the HEPA post-motor filter should stay in place in use. It's worth checking the filter is correctly in place, as shown in the video below. Press the filter firmly down into place until you hear an audible 'click' from the release catch:

If you're confident the filter is still coming out of place in use, despite being correctly and securely fitted, we should be able to help you further. Please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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There is a switch by the main power switch that provides power to run the brush bar motor. There is a micro switch down in the motor area that closes the circuit to the brush bar motor when you pull the handle back. Check electrical connections and all of the above parts to determine which one or one's may be defective.

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1 Answer

Ball makes a clicking sound and brush isn't turning

Check the brush. That could be the problem. Check the belt also. Your brush roller may need to be lubed or even replaced.Turn it over and wipe all the black residue off the bottom of it.------ Either the brush is getting clogged and blocked by dirt, hairs etc etc and that needs to be cleaned or the brush bar motor is got faulty and needs to be replaced.------- You can yourself replace this motor,m if its not running.------- To get instructions to disassemble the vacuum and replace the motor, click this link below :--- This will-help.Thanks.Helpmech.

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1 Answer

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not...

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

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1 Answer

The bar isn't turning on my Dyson Ball vacuum. It is brand new, never has been used, turn it on and the bar doesn't turn around.

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.

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