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Posted on Jan 02, 2017
Take out all the obvious screws around the base and coloured top using the appropiate driver. There is one screw under the flap used to hold the dust filter in place. The flap is spring loaded and can only be removed (as I see it) once the top is taken from the base. To remove the screw I used a pair of long nose pliers and some patience. Once the top is clear of the base, other screws can be easily seen and removed.
My problem was a badly worn bearing at the commutator end of the motor. There was so much movement that the brushes would not follow the commutator with a result of excessive noise and sparking. The brushes had dug into the commutator segments and chipped etc.
The bearing is permanently pressed into the motor end and cannot be replaced. This means a new motor which, in my part of the world, was quoted as $250.00. My neighbour will be purchasing a new vacuum cleaner but after 15 years with the old one he hasn't done too badly!
Posted on Mar 25, 2009
Greetings from GoVacuum.com,
I'll tell you that 9 times out of 10, when a Kirby Generation doesn't turn on, it's the cord that needs to be replaced. This is by far the most common problem that we see on Kirby repairs.
The Kirby motor is very well built, and usually has a life of 30+ years (G3 is about 12-15 years now). The only other problem it could be on the Kirby would be carbon brushes, or the switch assembly.
I would first try testing the power cord, I think this will solve the problem for you. To test a cord on a Kirby Generation (all Generation models are the same machines, just different colors) first follow where the cord goes into the Kirby at the bottom. To access this cover easier, first remove the "boot" at the bottom of the outer bag. This is the plastic part at the bottom of the outer bag that connects onto the Kirby. You will see that there is a plastic cover over the cord. You will need to remove the screw that holds this cover on.
Now after you have removed the cover, pull the plug out of the machine. Once you have the cord disconnected from the machine, you can now test it to see if there is a short somewhere in the cord. You will need to purchase an inexpensive continuity tester from Home Depot, Radio Shack or most other electronic stores. This will tell you if there is power running through the cord, or if the cord is bad. With the continuity tester, plug the cord into the wall outlet, then put the positive, and negative testing rods into the female end of the cord that plugs into the machine. You will then be able to tell if the cord has continuity going through it. The tester will indicate if there's continuity or not.
The picture here shows that the cord is good. If your tester does not light up, or indicate that there is continuity, you'll simply just need to purchase a new cord. As I stated earlier, this is the most common reason that a Kirby won't turn on.
If however your cord tests OK, this indicates that the machine either needs a new motor (or carbon brushes in the motor) or it needs a new switch.
Posted on May 13, 2010
Here's a link to a repair solution that I've done explaining how to diagnosis the cord reel, and open up the machine. The model this is done on is not the same exact model as yours, but the repair will be almost identical. Usually when this happens all of a sudden, chance are good that you need to replace your cord reel. Due to a request by the manufacturer we are no longer allowed to sell the cord reel online, however if you need to obtain one, just give us a call and we'll be happy to provide one for you. Hope this was helpful! If it was, please be so kind and rate the repair, or leave some feedback for me.
Posted on Jun 17, 2010
SmartAlec from NelsonVacuums.com.au here. The ET2000 has a latch that is located at the very end of the machine lid (about 6 cm in front of where hose clips in. If you sit the machine up on its back end you should see the black lever that needs to be pushed in. Now I will also say that it is possible that you have actually been pushing this but the lid still wont open, this is because every now and again the whole latch moves itself out of alignment by about a milimetre. The easy fix for this is a gentle screw drive to assist the relesing of the catch, this needs to be gently pushed in at the same time as squeezing the latch (hand at top of latch screwdriver at base kind of toward the middle of machine). You should be able to get it open like this with only light pressure. Now of course if you need bags or filters please visit us at NelsonVacuums.com.au.
Kind regards Alec
Posted on Aug 02, 2010
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