Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
Has your scanner been working before?
If so, has anything changed since then such as new printers or other devices added to the computer, or upgraded to a new OS?
Which OS are you using?
When exactly does the error occur?
Does ScanGear open?
Are you able to preview?
Try connecting the USB cable to another port on the computer (directly to the computer...not through a HUB or any other device). Bypassing a hub, which would have to be a powered HUB, or other devices would rule out any issues with those devices.
Ultimately trying the scanner on another computer would rule out issues with the scanner as well.
Posted on May 10, 2008
Well I had a code 15 error with mine LIDE 20. Apparently the scanner needs a certain amount of power to run off the USB port. So I changed the USB port and problem fixed
Posted on Jul 16, 2008
There is actually an issu with those series of scanners. Did you upgrade your driver ont the canon website? I had same issue, never get rid of it and change to Epson. I did scan 50 000 of slides in my career. I found at some point that some of bigger window slide where not recogninze while smaller window ones where almost okay. Try changing the sides of the slide in the holder to get better cropping in some situations... Let us know!
Posted on Oct 10, 2009
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