Question about Samsung 15.6" Laptop Computer - NP365E5C-S02US

1 Answer

Samsung NP365E5C-S02US USB problem

I have a Samsung Series 3 NP365E5C-S02US 15.6-Inch Laptop which has 2 USB 2.0 jacks and 2 USB 3.0 jacks. The two USB 2.0 jacks seem to have a manufacturing obstruction which prevents a USB device from completely inserting. (The USB 3.0 jacks are OK.) So since the USB jack cannot be inserted fully, the laptop does not recognize any USB devices connected to either USB 2.0 port. When I called Samsung support he said the 2 ports are HDMI ports. Grrrrr! I calmly informed him that there is only one HDMI port and it does not resemble a USB port. SO he has agreed to repair the laptop, but I was wondering if anyone else has had such a problem with a USB port being physically unable to accept a USB plug. The obstruction looks like it might be solder balls in the slot.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 397 Answers

In ten years of laptop repair I have seen many foreign objects stuck in USB ports preventing things from being plugged in correctly.

Posted on Jan 07, 2013

  • Doug Robbins Jan 07, 2013

    I could understand how foreign objects might find their way into a USB or other port on a machine after some usage. I was disappointed that it seems to be manufacturing defect on a new machine. ...another good reason to buy locally (returning the unit for refund). PS: off topic but I HATE Windows 8 anyway on that laptop after attempting to use it for a week. ...disappointed that ANY new Win PC I buy new now MUST have Win8 instead of really great Win7. :-(

  • Norwich Repairs
    Norwich Repairs Jan 08, 2013

    You'd be surprised how bad/silly some manufacturing defects can be, I once un-boxed a brand new sealed Acer laptop to find somebody's fingernail lodged in a USB port. I have un-boxed a brand new DELL with no screws around the screen bezel. I would say as a rule of thumb 1 in 10 electrical items I buy in are faulty out of the box, regardless of brand.

×

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: USB port doesn´t work...

You will have to reinstall the usb drivers again from http://www.samsungpc.com/products/x05/x05_supporteddrivers/x05_supporteddrivers.htm

Posted on Oct 30, 2008

  • 1214 Answers

SOURCE: error code 19 - Device MANAGER - USB devices

What OS are you running? XP, Vista, 7, etc? In Control Panel where you see the yellow exclamation mark, right click and select Update Driver. When it asks where to find the driver, tell it to search the internet.
If it does not update, then go to the Samsung website to locate the drivers for your computer and OS.

Posted on Dec 10, 2009

SOURCE: NP NC-10 USB Stopped

this works like 99 outa a hundered.Simply Remove and reinstall all USB controllersTo remove and reinstall all USB controllers, follow these steps:

  1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
  2. Click the Hardware tab.
  3. Click the Device Manager button.
  4. Expand Universal Serial Bus controllers.
  5. Right-click every device under the Universal Serial Bus controllersnode, and then click Uninstall to remove them one at a time.
  6. Restart the computer, and "Windows" will then automatically reinstall the USB controllers.
  7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
Remember with USB devices. FIRST, install software/drivers, then insert USB device SECOND.

Posted on Jan 25, 2010

axesword2000
  • 52 Answers

SOURCE: how to fix the bluetooth of my laptop i can't connect.

first we have to check if the device is detected by the PC if yes...then u need to add the device first and then only u can transfer files....also need to make sure that the bluetooth in ur handset is in discoverable mode...then go to bluetooth places and add the device...once added u will be able to trf files...

Posted on Feb 13, 2012

SOURCE: how do replace the DC jack on a samsung NP300V5A laptop

DC Power Jacks for the most part are soldered onto the motherboard. There are some models where the DC Power Jack and the cable harness just sits in a slot on the motherboard. And there are some models where the DC Power Jack is soldered on a little circuit board that is secured by screws to hold it into place. In any case to get to the Internal DC Power Jack you have to disassemble the laptop. And if it's soldered onto the motherboard, you will spend time unsoldering the old broken Jack before you can install the new one. Get a quote from a local repair shop, then check the guys out at: http://www.generalsystemsconsulting.com They will repair it and ship it back to you via Fedex or UPS cheaper than most quotes you get including the shipping charge.

Posted on Mar 16, 2012

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do i enable my wifi adapter on my samsung NP365E5C laptop? it's not recognizing wifi.


click on your internet access icon and check it has not turnd of,if so just turn it back on.

Apr 17, 2014 | Samsung 15.6" Laptop Computer -...

1 Answer

My samsung notebook NP365E5C is locked how to unlock


Don't know what you mean. Password or just no life?

Dec 23, 2013 | Samsung 15.6" Laptop Computer -...

1 Answer

SAMSUNG ORBIT DESKTOP BACKGROUND


The background can be easily changed. Right click on the desktop and choose Personalize.

Dec 23, 2013 | Samsung R Series Laptop NP-RF510-S02US

1 Answer

Cleaning cpu fan


If the issue is just dust, place the vacuum cleaner pipe against the air inlet, that should clean the dust off.

Nov 12, 2013 | Samsung 15.6" Laptop Computer -...

1 Answer

I HAVE A NEW SAMSUNG LABTOP WITH WINDOWS 8 I WANT TO CHANGE 8 TO7 HOW CAN I DO THAT


The windows seven discs are available to download from the Microsoft website.

Dec 31, 2012 | Samsung 15.6" Laptop Computer -...

1 Answer

My samsung rf510 when booting only shows SAMSUNG and screen goes off


base unit still working when screen goes blank? If so motherboard problem or software error

Dec 03, 2012 | Samsung R Series Laptop NP-RF510-S02US

1 Answer

Samsung Notebook r Series dark Display


If your laptop appears to boot up and the hard disk LEDflashes, then the problem is probably a back light fault. This can be a faultyinverter or a faulty CCFL lamp. Please click on this link and follow myinstructions to identify the fault and possible fix :- http://www.fixya.com/support/r3598095-faulty_laptop_lcd_screen

Mar 11, 2012 | Samsung R Series Laptop NP-RF510-S02US

Not finding what you are looking for?
Samsung 15.6" Laptop Computer - NP365E5C-S02US Logo

477 people viewed this question

Ask a Question

Usually answered in minutes!

Top Samsung Computers & Internet Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

kakima

Level 3 Expert

102366 Answers

phoenix chi
phoenix chi

Level 2 Expert

389 Answers

Are you a Samsung Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...