Question about Samsung 15.6" Laptop Computer - NP365E5C-S02US

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Samsung NP365E5C-S02US USB problem

I have a Samsung Series 3 NP365E5C-S02US 15.6-Inch Laptop which has 2 USB 2.0 jacks and 2 USB 3.0 jacks. The two USB 2.0 jacks seem to have a manufacturing obstruction which prevents a USB device from completely inserting. (The USB 3.0 jacks are OK.) So since the USB jack cannot be inserted fully, the laptop does not recognize any USB devices connected to either USB 2.0 port. When I called Samsung support he said the 2 ports are HDMI ports. Grrrrr! I calmly informed him that there is only one HDMI port and it does not resemble a USB port. SO he has agreed to repair the laptop, but I was wondering if anyone else has had such a problem with a USB port being physically unable to accept a USB plug. The obstruction looks like it might be solder balls in the slot.

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  • 397 Answers

In ten years of laptop repair I have seen many foreign objects stuck in USB ports preventing things from being plugged in correctly.

Posted on Jan 07, 2013

  • Doug Robbins Jan 07, 2013

    I could understand how foreign objects might find their way into a USB or other port on a machine after some usage. I was disappointed that it seems to be manufacturing defect on a new machine. ...another good reason to buy locally (returning the unit for refund). PS: off topic but I HATE Windows 8 anyway on that laptop after attempting to use it for a week. ...disappointed that ANY new Win PC I buy new now MUST have Win8 instead of really great Win7. :-(

  • Norwich Repairs
    Norwich Repairs Jan 08, 2013

    You'd be surprised how bad/silly some manufacturing defects can be, I once un-boxed a brand new sealed Acer laptop to find somebody's fingernail lodged in a USB port. I have un-boxed a brand new DELL with no screws around the screen bezel. I would say as a rule of thumb 1 in 10 electrical items I buy in are faulty out of the box, regardless of brand.



6 Suggested Answers

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: USB port doesn´t work...

You will have to reinstall the usb drivers again from

Posted on Oct 30, 2008

  • 1214 Answers

SOURCE: error code 19 - Device MANAGER - USB devices

What OS are you running? XP, Vista, 7, etc? In Control Panel where you see the yellow exclamation mark, right click and select Update Driver. When it asks where to find the driver, tell it to search the internet.
If it does not update, then go to the Samsung website to locate the drivers for your computer and OS.

Posted on Dec 10, 2009

SOURCE: NP NC-10 USB Stopped

this works like 99 outa a hundered.Simply Remove and reinstall all USB controllersTo remove and reinstall all USB controllers, follow these steps:

  1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
  2. Click the Hardware tab.
  3. Click the Device Manager button.
  4. Expand Universal Serial Bus controllers.
  5. Right-click every device under the Universal Serial Bus controllersnode, and then click Uninstall to remove them one at a time.
  6. Restart the computer, and "Windows" will then automatically reinstall the USB controllers.
  7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
Remember with USB devices. FIRST, install software/drivers, then insert USB device SECOND.

Posted on Jan 25, 2010

  • 52 Answers

SOURCE: how to fix the bluetooth of my laptop i can't connect.

first we have to check if the device is detected by the PC if yes...then u need to add the device first and then only u can transfer files....also need to make sure that the bluetooth in ur handset is in discoverable mode...then go to bluetooth places and add the device...once added u will be able to trf files...

Posted on Feb 13, 2012

SOURCE: how do replace the DC jack on a samsung NP300V5A laptop

DC Power Jacks for the most part are soldered onto the motherboard. There are some models where the DC Power Jack and the cable harness just sits in a slot on the motherboard. And there are some models where the DC Power Jack is soldered on a little circuit board that is secured by screws to hold it into place. In any case to get to the Internal DC Power Jack you have to disassemble the laptop. And if it's soldered onto the motherboard, you will spend time unsoldering the old broken Jack before you can install the new one. Get a quote from a local repair shop, then check the guys out at: They will repair it and ship it back to you via Fedex or UPS cheaper than most quotes you get including the shipping charge.

Posted on Mar 16, 2012

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