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Re: setting the voicmail
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
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It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.
I normaly set all my fax machines on fax only,but I change my incomming ring count to more than 7 rings,but less than 11 rings,this allow you to have time to answer you call before it goes to fax.But you can set it for manual.
Press the "receive mode/resolution button untill it show on the display-manual,fax only or ansering.
Yes you can use the fax and answering machine when you are out of the office.
Set you answering machine to pick up after one ring,the message must not be longer than 15 sec.
If you leave set your receive mode to answering mode
Telephone wire goes to fax, out to answer machine, Important to set fax on answer machine mode and set the ring count to pick up AFTER the telephone answer machine. Set fax ring count to 5 rings, and answering machine to 3 or 4. When some one calls answer machine or you pick up first, then if no one will leave a msg. fax tones are different than voice tones, they are called CNG tones. Most new fax machine will sense this and if a fax will go to fax only. Ring count is the key. Also you could set fax up for maual mode and would not jump to anser machine or fax till you want.....good luck
I get calls all the time about fax issues. I work for Comcast and have guided people to the right answers about third party devices. We use a digital connection. Analog is a dying medium. Most calls are concerning HP and Brother but I know others fax machines have had problems too. The new HP machines have a digital setting. HP is aware of digital issues and can help you. It is unfortunate that old fax machines are not digital but a new fax is inexpensive if you wish to buy one. Analog takes up too much space. An example: Six digital television channels can fit in the same space (bandwidth) as one analog. That is why the FCC mandated the change. The same goes for phone lines. I Google almost every problem concerning fax machines and if you go past all the upset comments you will get to the comments that offer remedy. I also wanted everyone to know that a second, no frills fax line from Comcast is very inexpensive and our way of offering a dedicated fax line intead of a distinctive ring fax option.
please check if the machine is set to correct answering mode i.e. TAD/FAX ?correct it if otherwise.
in case it is ok please check whether the DRPD mode may not be switched off ,pls correct it..