Question about Rand Mcnally TND 710 GPS Receiver

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Rand mcnally dock wont open - Rand Mcnally TND 710 GPS Receiver

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Posted on Apr 03, 2018

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When your device is connected properly to your computer the Rand McNally dock will start automatically.

After confirming your device is connected properly manually start the dock. Select the start menu on your computer and locate the Rand McNally Dock in your program list. This action may vary based on the computer and operating system you have. If this works please note the default setting is for the dock to start automatically when your GPS is connected. Please ensure you have not disabled the auto-start function. Select Settings & Maintenance and confirm the ON option is selected under the Autostart settings.

If you cannot manually start the dock an anti-virus program may be blocking it. Does lowering your security settings allow the dock to start? If you disable the anti-virus will the dock start?

If the Rand McNally Dock will not launch after trying the above steps you will need to call Technical Support for additional troubleshooting.

When calling please have your device available to connect to your computer when instructed to do by Tech Support. You will also need to be at a computer with a broadband internet connection. If these items are not available a rep will not be able to resolve the issue.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

Posted on Aug 19, 2014


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Posted on Jan 02, 2017

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Rand is working on this. A new version may be available soon that addresses this issue.


Posted on Nov 05, 2010

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SOURCE: Droped my new rand mcnally gps and cracked the


You can replace a cracked GPS screen, but you can't repair it. If your GPS is under warranty, you can contact the manufacturer directly about sending the unit back to have the screen replaced. If the device is not under warranty, you can still contact the manufacturer about replacing the screen. The company will charge a fee to replace your GPS screen if you don't have a warranty that covers that type of repair. You can also replace the GPS screen yourself, but be aware that replacing your GPS screen can void your warranty.
Instructions Things You'll Need

  • Mini Philips screwdriver
  • Flat-head screwdriver or other pry tool
    • 1 Purchase a new GPS LCD screen. There are many sources online that sell GPS screens (see Resources). Look for compatible unit information next to each replacement screen online before purchasing it to make sure it matches your GPS model.
    • 2 Power off the GPS and remove any peripheral cables from the device.
    • 3 Remove the screws from the cover. The number of screws varies depending on the GPS; there may be two to four screws located on the bottom or rear of the GPS. You will need a mini Philips screwdriver (like those found in computer repair kits) to loosen the screws.
    • 4 Remove any further screws holding down the internal antenna.
    • 5 Wedge a flat-head screwdriver or another pry tool in between the front and back case of the GPS. Use the pry tool to pull the front and back cover apart. Once open, you may notice that the back cover contains a battery or other component, and the front cover houses the motherboard which is over the screen.
    • 6 Touch a piece of metal, such as a metal tool or metal door knob, with your hand to demagnetize yourself. This prevents the motherboard from being destroyed by any static electricity in your body.
    • 7 Remove any screws holding the motherboard to the front of the case. Then move the motherboard out of the way when it is loose enough. The motherboard will still have wires connected to different components that are embedded in the front of the GPS case.
    • 8 Disengage any wires that are connecting the motherboard to the front case components such as the SD card or phono/audio jack. There is typically a lever that must be pushed to disengage these wires.
    • 9 Pull the screen's ribbon cable connection from the motherboard. Be careful, the ribbon cable is delicate. Discard the old, cracked screen. You can now insert your new screen into the front cover of the GPS. Reconnect all of the ribbon cables and wires that you disconnected to remove the motherboard, and close the GPS case back with the required screws.

MY ADVICE IS : Sense your unit is expensive and new, it is worth having them fix it or fix yourself. I hope hope this helped you, and on the good size you for sure have a good unit. Thanks Mike , your fixya Expert.

Posted on Aug 20, 2011

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How do I get the new map updates

Simply plug your gps into any internet ready computer and go to the link below. Follow the instructions on screen.

You will need to download software for this which can be found at
Rand McNally Dock

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Trying to updat rand McNally and it is sayin not able to detect card


Turn on your device. Turn up the volume to max setting. Insert the SD card. Do you hear a chime? If you do then the sd card has been recognized by your device. If you do NOT hear a chime then try another card. If you do not hear a chime with another card then there may be an issue with the card slot on the device. It would need to go to Rand McNally support for repairs.

If you hear the chime which confirms the card was recognized then connect your device to your computer. Go to the My Computer option and find the SD card drive. It should say something to the extent of "removable drive". Right click and select the format. Select the FAT32 setting and a quick format is fine. This is done to ensure there is no data on the card and it is formatted correctly.

Once the format is complete select Map Update from the dock. The dock should have no issues recognizing the card and downloading/installing the update.

If you are still experiencing issues please contact Rand McNally technical support.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

Feb 22, 2015 | Rand Mcnally GPS

3 Answers

My rand mcnally 720 tnd said files missing now after connecting to pc its froze at connected

The answer to this question and many others can be found in the FAQ section on our support page at Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at
To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at -
If the Rand McNally Dock does not find an issue with any files, the repair fails, or the Diagnostics & Repair does resolve your issue, please call technical support for additional assistance.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

Aug 31, 2014 | Rand Mcnally IntelliRoute TND 720 GPS...

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Rand mcnally 710 navi.exe has encountered error

go on lione and do the back up anbd reset to factgory setting it should be ok

Mar 05, 2013 | Rand Mcnally TND 710 GPS Receiver

2 Answers

Tnd powers on but does not go past first screen

Rand McNally has amazingly improved their customer support. Call 800-333-0136. They will try to fix the problem or issue you RMA if your unit is still under warranty.

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