Question about Rival 38651-C 6-Quart
Side handle cracked, and screw fell in between layers of crockpot. Crockpot works great!! Can the handle be replaced, and can we take crockpot apart to fix it??
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Posted on Jan 02, 2017
The handle just broke off of my lid too & I found this site - http://buyitnow64.stores.yahoo.net/ricrlidhakns.html 2 handles for $5. I haven't ordered them yet, so I don't know what they will charge for s/h.
Posted on Jul 06, 2008
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Posted on Feb 20, 2009
I looked this model up on the Rival website, and it had been recalled, so I have followed the directions to send in the plug for a new unit. According to others with similar issues, once they sent in the plug, they were sent an entire new crock pot, including the crock and lid. I am hoping that they do send me an entire new unit, however, if not, at least I will have a different model number and could order a lid for that model. I will never buy another Rival product, based on their poor customer service. Thanks for your help!!
Posted on Mar 26, 2009
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