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As you said your internal speakers are OK, then may be the problem with the external speaker. Check with another set of external speaker. if works fine then check your previous external speakers connection. if still no sound the neeed to check the motherboard.
Hi. Try plugging in an external speaker just to test the issue. It could be just the speaker of the laptop is having the problem. If you were able to hear the sound from the external speaker then the problem is the built in speaker of the computer. If there is no sound coming out to external speakers. Try to reinstall the driver of your soundcard.
First thing if you have the latest device driver for the audio please uninstall and reinstall that. Most of the time this troubleshooting works.
If you are using external speaker please try using another speaker.
Or if you are using a built in speaker then try using external speaker and if the issue persist it is a posible issue with the audio port on your laptop. If not then it is an issue with the built in speaker.
what happens when you plug the speakers in the green port? You might want to try the other audio ports because on a few new computers i have seen the speakers have to be plugged in a different hole. also make sure the speakers are plugged up to the electric plug.
EXTERNAL SPEAKERS: If your are plugging speakers into your headphone jack and they dont play, but you plug headphones into the same port and they work fine.. then it is the external speakers.
INTERNAL SPEAKERS: But if you are using the speakers in the laptop, then your speakers are probably bad. Try some software settings, but probly just bad speakers. Could also be that the speaker cord inside the laptop came unplugged from the motherboard. In which case you would have to take the laptop apart and plug it back into the motherboard.
troubleshoot for a disconnected wire right below the mouse pad or under the speaker panel. I went through the same problem... it was a disconnection problem. I fixed it myself and never tore a computer apart before. It works great now!