Question about Imation 1TB Cartridge (IMN27957) Hard Drive

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Imation 1TB USB external Hard Drive .....unrecognized in Windows Both in windows7 and XP.

I tried in 4 computers, 1 with XP operation system and 3 with Windows7. When plugged into USB port the computer starts to install the drive which is recognized as Imation Apollo 300 storage device UNUSABLE. Also it never appears in the My Computer screen. What must I do for the PC to recognize the drive.

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Try other cable to connect the ex-hdd to the computer , i think the cable might be dammaged .

Posted on Jan 29, 2013

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  • Imation Master
  • 27,725 Answers

External hard drives are plug-and-play devices used to store music, video and data files. Once the drive is connected, the computer checks its systems for the appropriate drivers, loads them, and the external drive is ready to use. If the computer does not recognize the external drive, plug it into another computer to ensure the drive is not corrupted. If the drive is good, a few simple steps should help re-enable the drive for use.
Switch the power button to "off." Disconnect the power cord from any extension cords or power strip, then re-seat the power cord into the hard drive. Connect the cord directly into an outlet and power up the drive. If the drive is powered and still not working, check the data cable. Power down the hard drive and disconnect the data cable from the computer. Wait 30 seconds to one minute. Reconnect the data cable and power up the drive. If the drive is not detected, power down the hard drive and connect the cable to a different port. Power up the drive. If the drive is detected but not working, check for a missing driver. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Disk Drives." Right-click the yellow exclamation point and install the missing driver. Close the Device Manager. If the drive is detected but not working check to ensure it has an assigned drive letter. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Click on "Disk Management," right-click the external hard drive, click "change drive letter and path," and click "Add." Assign a drive letter. Avoid using A, B or C (C is usually assigned to the computer's internal hard drive). Click "OK" close the window. If the drive is detected but not working, check whether the drive is in sleep mode. Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer. Click the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested. Select "Device Manager" and double-click "Universal Serial Bus Controllers." Double-click the first instance of "USB Root Hub" or "Root Hub." Check for the hard drive. If the drive is not visible, move to the next instance of "USB Root Hub." Continue checking each instance until the hard drive is located. Once located, click the "Power Management" tab and uncheck the "Allow computer to turn off this device to save power" box, click "OK," then close the Device Manager. Power the computer down, wait 30 seconds to one minute, and power the computer back up to ensure the drive is detected. Hope this helps.

Posted on Jan 07, 2013

6 Suggested Answers

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Posted on Jan 02, 2017

bob_computer
  • 3153 Answers

SOURCE: Imation apollo pro ux 500gb external hard drive

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Oct 05, 2009

Biggdex35
  • 333 Answers

SOURCE: My Apollo 250GB USB hard drive can't be detected

It should be in My Computer after you plug it in. If not, then go to control panel and search for new hardware. Click on system in control panel it should be listed under usb. Maybee it needs a new driver.

Posted on May 17, 2010

  • 57 Answers

SOURCE: Hi, I had problem using

i know ths might not be possible, but you may want to consider formatting the drive first to FAT then try re-formatting the drive to NTFS

Posted on Feb 28, 2011

jryc32
  • 408 Answers

SOURCE: I need to install the

What operating system are you using? There is usually no need for drivers on external HDD. The computer usually recognizes it and installs the necessary software for it.. Let me know if this answers your question and good luck..

Posted on Sep 09, 2011

howard_compu
  • 211 Answers

SOURCE: windows 7 gives a error

Try in another machine. Does not work?
Remove the drive from the case (only if there is no more warantee) and connect the drive directly to your system to determine if the problem is the drive or the enclousure.

Posted on Sep 12, 2011

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