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Re: My printer can't and read the USB cable.
If this is a HP LaserJet P2015dn Printer try the 24 hour # listed below. I've spent countless hours trying to install new hardware by going on line but I eventually solve the problem when I break down and call the 24 HOUR NUMBER!
HP and Compaq products 800-HP invent or 800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products
Be prepared to provide the following information: Serial Number (S/N), product name, model number
HP TouchSmart PC products 866-408-5408 24 hours a day, 7 days a week. U.S.: English and Spanish.
Compaq Presario PC products 800-OK Compaq or 800-652-6672 24 hours a day, 7 days a week U.S.: English and Spanish. Customers using TTY 877-656-7058 6:00 a.m. - 3:00 p.m. PT Mon. – Fri. excluding holidays
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turn printer off; disconnect network/usb cable. clear printer cue. turn printer on. turn off; reconnect network cable/usb cable. try printing test page. may need to delete and then reinstall new printer driver.
Try to go to control panel and printer and faxes, and look for your printer there if its there just right click on it then click on setup printer Online , then after that try to do a test print if still not printing power off the printer for 5 minutes and try it again,,
How the printer is connected to PC Via USB or using Network Cable. If it is connected Netwrok cable than printer configuration page and on netwrok configuration there will be IP Address if this is valid IP Address than reinstall drivers and upgrade the Firmware of the printer.
If Printer is connected USB than try different USB Cable and try different USB Port on the computer
If USB port on the computer is working fine and check in Device Manager if the printer has detected as unknown device or not detected at all.
If detected as unknown device than reinstall printer driver if not detected at all than USB Port on the printer is faulty you need to set up hardware repair of the printer.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
go to www.isohunt.com and download driver detective with key. Install driver detective. And let it to search for the drivers your system needs to operate any hardware. When it searches the drivers for your MFP then install it.