The following steps are for problems with a single Game Disc or if you only own one game. If more than one game is experiencing problems, please link here
Note: It is possible that the problem you have may be game play related. For example, if you cannot defeat a particular enemy, or are missing an item you need to complete an area, the problem is likely game play related and there is nothing wrong with your Game Disc. Please check our game play help for assistance.
Ensure the disc is free of dust and contamination by cleaning it. Clean the disc with a soft, slightly damp cotton cloth (use water only). Clean the disc from center towards the edges; do not use a circular motion. DO NOT use paper.
Dry the disc, using a dry portion of the cloth and wiping in the same style as you did in step 1. After all of the water is gone, let the disc sit for at least two minutes to completely dry before inserting it into the Nintendo GameCube.
Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibilty and may not work correctly with all games. Try playing the game without the unlicensed accessory.
Check for specific game issues. Some games may have known issues or game play elements that appear as problems.
Ensure the game is being loaded properly. With the power turned off on the system, replace the Game Disc (label side up) in the system, press down gently on the Game Disc until it locks on the center hub. Close the Disc Cover and press the power button ON to see if the game comes on the screen.
Look for obvious physical damage to the disc. Remove the Game Disc and check the non-labeled side for cracks, scratches, smudges, or dirt. The Nintendo GameCube has extensive error correction capabilities and minor scratches or contamination should not cause issues in most cases. However, it is important to determine if disc damage is causing the problem.
If possible, try the disc in another Nintendo GameCube. If the disc works properly in another system, the problem is with your Nintendo GameCube. Please check out our system repair options. If the game still does not work in another system, it is likely a problem with the Game Disc. Please review our disc replacement policy to determine how to get your game replaced.
If the disc is cracked
Review our disc replacement policy to determine how to get your game replaced.
If it's dirty, scratched, or shows no obvious damage
- You may try cleaning the disc again with a soft, slightly damp cotton cloth (use water only). Clean the disc from center towards the edges; do not use a circular motion. DO NOT use paper.
- Make sure the game is dry, then re-insert it and see if the error occurs again.
- If the game had been working normally, shows signs of physical damage, and now displays errors or lockups in areas it previously didn't, the problem is likely to be the damage to the disc. Use the disc replacement policy to determine how to get your game replaced.
- If the game never worked or you are discovering errors in areas you have entered for the first time, it is possible that the problem could be with the system or the disc. (The system may still be the problem even if the disc shows some signs of damage.)
If you are not able to try the game in another system and the other troubleshooting steps haven't narrowed the problem down, it is impossible to determine for certain whether the problem is the Nintendo GameCube or Game Disc. Please contact Nintendo's Consumer Service Department at 1-800-255-3700 for assistance