Question about Kenmore HE2 Plus Front Load Washer
Washer wont finish the last1 minute of cycle. Door wont unlock. I have unpluged from the wall and tryed to restart but machine wont start a wash cycle.
I'm not saying you don't have a problem. But just to be clear. You do understand that the last minutes on these machines can vary. The machine senses certain conditions in clothing, water discharge, etc. So sometimes the "1 min left" indication can stretch into many minutes. In theory, at least, it's possible your machine just needs to be left alone until it finishes whatever it's doing. However, one would think that any issues not resolved in 10 - 20 min are an indication of a problem. So i guess that's my next question, did you wait long enough? Keep in mind i am not a kenmore expert.
Posted on Jan 06, 2013
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Posted on Jan 02, 2017
Just in case there is a pull string with a loop, all plastic under the latch, need to pull the toe panel off and reach up inside the right, unplugged of course until you feel the switch. a pull latch is below the switch incase this happens and hats off to all star/ a serial error or a faulty switch is most of what causes this to start.
Posted on Sep 04, 2008
you have blockage in you drain plug. to solve this problem you'll have to remove the lower front panel of your machine by removing the 3 (1/4") screws on the vary bottom of the machine. once the panel is removed you'll see a 1 1/2" white PVC drainage plug. turn the inner plug to the left in till open. (WARNING ALL THE WATER IN THE DRUM WILL DRAIN THOUGH THIS PLUG) remove debris likes socks or everything that's there replace the panel and your all set.
Posted on Jan 19, 2010
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
Posted on Apr 09, 2010
Our washer is flashing a F21 and it never finishes the load there is always water left.. what can we do to fix it?
Posted on Sep 06, 2010
1. Unplug washer.
2. Remove the outer portion of the door bellow. This is the gray rubber boot around the door. Feel around the edge of the door bellow where it attaches to the front of the washer. You will find a wire retaining hoop in the seam between the rubber and the front case. Follow this wire hoop to the bottom of the door bellow and you will find a tension spring. Carefully, stretch this spring apart and remove the wire hoop.
3. Pull the rubber bellow from the door facing on the front of the washer being careful not to rip or tear it. Once removed, fold the rubber backwards inside the drum so you can access behind the front panel. DO NOT remove the rubber bellow from the wash tub.
4. The door latch assembly is located behind the front panel of the washer on the right hand side. Locate and remove the three screws on the washer front that hold the door latch assembly in place. The whole assembly should come free from the washer front and be held by a plastic mounting bracket and several wire connectors.
5. Carefully remove the latch assembly from the plastic mounting bracket BEFORE attempting to unplug any wires. It makes it much easier to access if you do.
6. Unplug the wire connectors using care not to break any of the wires. You may want to write them down, but I believe they will only plug into their respective slots.
7. Remove the old door latch and install the new one in the reverse order of the steps I just presented to you. Plug the wires back in first, then place the whole assembly back into the plastic mounting bracket, and then reattach to the front of the washer.
8. Now, when you get the reinstalling the rubber door boot, you may want to get the assistance of a second pair of hands as it can be difficult sometimes to manipulate the wire retainer back into place. Carefully reattach the rubber bellow to the door facing on the front of the washer first.
9. Starting at the top of the door bellow at the 12 o'clock position begin inserting the wire hoop back into the groove. Work your way around with both hands to the 4 and 8 o'clock positions. (This is where you could use those second pair of hands). While holding a slight downward tension on the wire hoop to keep it in place, pull the tension spring apart enough to snap the remaining part of the hoop into place at the bottom. Once you've completed these steps make sure the door closes and latches properly. NEVER slam a door with an electronic latch. They can break easily.
Now plug the washer back in and test operate. NOTE: You can run diagnostics on these washers by referring to the tech sheet provided by the manufacturer. The tech sheet is located behind the lower panel under the door, or along the interior cabinet walls. Included, are instructions on how to run diagnostics and troubleshooting tips associated with the list of fault codes. It is recommended that this tech sheet remain inside the washer to prevent it from being lost.
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Posted on Sep 14, 2010
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The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
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