Question about Keurig B60 Coffee Maker

1 Answer

Hot water pumps back into the reservoir rather than making a cup of coffee

I have clean both needles which did nothing to solve the problem.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,511 Answers

Plugged valve outlet. Clean with PIN "Upper Port" See Manual for Instructions.

Posted on Jan 31, 2014

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 132 Answers

SOURCE: My Keurig B70 at our home in Maine worked fine

sure it need descaling & cleaning

Posted on Jun 07, 2009

  • 3 Answers

SOURCE: Keurig after filling cup fails to pull water from reservoir

There is a major design defect with all the newer Keurigs, including the B60 and the B70/B77. My understanding is that Keurig has redesigned the pump mechanism that extracts water from the reservoir and into the brewer (there's a second pump that forces the hot water through the K-cup, and it's not involved). They are now using a small DC motor and impeller pump, which is much quieter (to address complaints in many reviews) but the new design just doesn't work.

It appears that air gets into the system, and the new pump isn't strong enough to "self-prime" in this case. So the pump motor runs and runs without water going through it, and eventually turns itself off so it doesn't burn out (it should usually take only a few seconds to fill the internal tank). Many people think the problem centers around the 'check valve' in the base of the unit, just below where the clear reservoir seats itself: Theory is that the tiny pump can't pull hard enough to open the check valve to let water flow, especially when there's any air in the system.

I've had two B77 units already myself, and both have failed this way within only a few weeks. FWIW, the workaround I discovered is to turn the unit on, and lift up the water-filled reservoir about 1-2" as if you're removing it. Then jam it back down into place, hard and fast. Doing this injects just enough pressure into the system to open the check valve, and if the pump motor is running, you'll hear (and see) it immediately start transferring water from the reservoir to the chamber. You'll often have to do this between each cup you brew, and again when you first turn on the system.

There are hundreds of similar reports all over the Internet about this issue, and apparently no real solutions from Keurig yet (I don't even know if they're acknowledging the problem). Other symptoms include brewing half-filled cups of coffee, as others on this forum have reported.

I suggest everyone call Keurig's customer service and file complaints about this until they come up with a fix. Don't let them tell you it's a problem with your AC power or your hard water (they'll try excuses like tthose first). And until they redesign this, there's not much point in having them ship you a refurbished replacement for your brand-new machine, because chances are it will quickly fail just like your old one.

Posted on Jan 30, 2010

Testimonial: "This is my problem to a "T". I will contact Keurig directly. I love the brewer just wish it would work."

  • 60 Answers

SOURCE: I have had my Keurig B60 coffee maker for over a

Valve is not bad that is not the issue you need to contact keurig to help you Call Keurig 1800 Cup Brew

Posted on Mar 23, 2010

  • 60 Answers

SOURCE: Partial cup of coffee brewed

Call keurig customer service 1800 cup brew

Posted on Mar 26, 2010

  • 1 Answer

SOURCE: my Keurig b60 is spitting water into reservoir instead of kcup

I had a similar problem except there was no water going into the K-cup. I fooled around with the machine for awhile but I had no luck. Figuring I had nothing to lose, I broke out a can of air that one uses to clean computer keyboards. I sprayed the air into the nozzle that puts water back into the reservoir and air came out of the water intake hole but not the needle that puts water into the K-cup. This meant that there was a block between the the needle and the reservoir. I plugged the water intake hole with a towel and my fingers then sprayed the air into the same nozzle. All of a sudden, a large blast of water came out of the needle. The machine worked after this. Just be careful not to put your hand in front of the needle because the water might be hot. Also, unplug your machine before doing any tinkering. Hope this might help some people.

Posted on Feb 28, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Clean a keurig coffe maker


1

Cleaning & descaling your Keurig brewer is an important step to enjoying the best tasting coffee and keeping your brewer in good shape for years.
4 Comments 2

How often you need to do it depends heavily on how often you use your brewer and how "hard" your local water is ("hard" meaning how many minerals are in it). I try to do this 3-4 times a year.
Comment Recommended For You 3 640x960.jpg

Open the top of your brewer and remove the K-cup holder. CAUTION: There's are two sharp needles in there. Be careful.
Comment 4 640x960.jpg

The cup holder is dishwasher safe. You can toss it in the dishwasher if you want. Otherwise a good rinse under warm running water is usually good. There's a sharp needle in here, so be careful.
Comment 5 640x960.jpg

Turn the cup holder over and ensure these holes at the bottom are free of any obstruction.
Comment 6 640x960.jpg

The drip-tray is removable. Give it a good clean either by hand or in the dishwasher.
Comment 7 640x960.jpg

The upper portion of the K-cup holder also has a needle. This needle has three holes in it. Insert a straightened paper clip into each hole to remove any buildup or obstructions.
1 Comment 8 640x960.jpg

Here's a close up: There's nothing you can break in here, so use some force and get that paperclip a good inch in and wiggle it around vigorously. Repeat this for the two other holes in the needle.
1 Comment 9 640x960.jpg

Use a damp, soft cloth to wipe away any coffee grinds or water stains in and around the cup holder area, and down the front of the brewer.
Comment 10 640x960.jpg

Be careful of that needle inside when wiping it down.
Comment 11 640x960.jpg

Put the K-cup holder back in the chamber. Make sure it's the right way around by aligning the arrows at the top of the holder.
Comment 12 640x960.jpg

Empty the water in the brewer's external reservoir.
2 Comments 13 640x960.jpg

Refill the reservoir with undulated white vinegar and replace on your brewer.
1 Comment 14 640x960.jpg

Run four large cup brew cycles. DO NOT use a K-cup, just run it empty . Dispose of the hot vinegar after each. This pushes the vinegar through the inside heating tank as well as all the valves inside.
2 Comments 15 640x960.jpg

Leave your brewer to stand, powered on for four hours. This allows the vinegar time to break down any build up in the tubes and valves inside the brewer.
1 Comment 16 640x960.jpg

Discard any leftover vinegar then refill the reservoir with water only.
Comment 17 640x960.jpg

Run large cup cycles until "Add Water" is displayed on your brewer's screen. This washes out all traces of vinegar from the insides of the system.
Comment 18

If you notice a vinegar-like smell or taste to the water coming out of your brewer, refill the reservoir with water a second time and run hot water cycles until empty.
3 Comments 19

Congratulations!! Your Keurig brewer is now clean and your ready to enjoy full cups of delicious coffee for months to come!
3 Comments

SUPPLIES

Keurig brewer 1 Paperclip White vinegar (approx 48 oz) 1 Mug

Feb 20, 2015 | Keurig Platinum B70 Coffee Maker

1 Answer

The machine will not pump water to make cup of coffee. Cleaned needle area, powered on and off, nothing. The descale light has never come on in 3 years we have had machine. Can't even attempt to descale...


Step 1: Lift up the water reservoir and drop it back into place. There is a magnet that has to be in the right position and putting the reservoir back into place causes it to go back where it should be. This method has worked for me.
Step 3: It could be that your Keurig's water line is clogged. To flush out debris, run water through your brewer a few times without a K-Cup. I'd recommend this step if your Keurig is brewing some coffee, just not a full cup.
Step 4: Try turning the power on and off or try unplugging (for a long stretch if you can). When you turn the Keurig back on, be sure to give it plenty of warm-up time. This has also worked for me.
Step 5: It may be time to descale. Most models will give you a message when it's time to have the mineral deposits cleaned. Go here for instructions
Step 6: Turn off your brewer and use an unfolded paperclip to clean out the holes in the top needle.
Step 7: If you've given your Keurig a good spanking and it still won't behave, contact Keurig (866-901-BREW) for help.

Oct 04, 2013 | Keurig B60 Coffee Maker

1 Answer

Is the 'add water' button on the keurig devised to add extra water to the already filled cup? I like extra water, a weaker coffee, is there a way to add extra water to the cup?


Hello, this ad feature is telling that you need to ad some water to your reservoir. If you are not getting a full cup of java then here is some things to look at that would help this problem.

Here is a list of things you can do to try and resolve the problem.

Descale the coffee machine....
White vinegar is recommended, but it seems like lemon juice works just as well or even better. Also there are many different commercially sold products to descale coffee machines. One of these is a product called CLR which seems to do a great job. Some people have even used their denture cleaner to descale the coffee brewer. Dissolve a couple of tablets in water and place in the reservoir... then run the solution through the coffee machine to clean it.

Another common problem is that foil from the K-cup lid will get stuck in the needle that punctures the top of the K-cup. Like wise the bottom needle can also get coffee grounds or other debris stuck inside it. Scale from the descale procedure can also be a problem. To get the needles clean the best thing to use is a paper clip. Do not use a toothpick as that can break off inside and cause greater problems. Bend the paper clip so that approximately 1" is straight. Then insert the paper clip into the needle and wiggle to clear any debris. On some brewers the K-cup holder can also be removed, the bottom will twist off to reveal a nozzle that also has small holes that will plug up. Cleaning these holes may be the ticket to a great cup of coffee again.

Check to see if you have water running back into the reservoir when you are brewing a cup of coffee. If you have water bypassing, then you have a problem, there should be no water returning to the reservoir if the brewer is working properly. To stop this from happening there are a few things that you can do.

. You can hold your finger over the white tube in the top of the reservoir to place more
pressure on the water to flow through the needle and expel the debris from the tubing.

Take a can of compressed air like you would use to clean your computer and blow air through the tube(s) in the reservoir and also the needle(s) to clear dirt debris and water from the machine. This process may make a mess so be sure to have the machine is a place where the mess can be cleaned up easily. Some have even used a large tire type air compressor out of desperation, and report that it does work. I would use great care with this method and shoot the air in very short bursts.

      Often the pump gets air in it and does not prime correctly. It will then only pump a little water. To fix this you may need to get rough with the machine. Slamming the reservoir onto the machine will sometimes work, The shake rattle and roll method also will have the desired affect sometimes. Some have turn the machine upside down over the sink, have slapped the sides of the machine, or even shake the machine to get the air out of the lines.
      Once you do get the pump to prime properly, you can keep the pump from getting more air by making sure to fill the reservoir before it gets empty by using a pitcher to fill the tank instead of removing it and filling it.


With some K-cups, the bottom needle does not pierce the bottom of the cup if you simply place the K-cup into the holder and then close the top. Extra effort may be needed to make sure that the K-cup gets seated properly so that the water can flow through the K-cup easily. If you have water still in the K-cup when you remove it after brewing, you are having this problem.


Thank You, Please rate my free help. Appreciate it.

Oct 13, 2011 | Keurig B60 Coffee Maker

1 Answer

Did not make the large cup of coffee. Then we de-scaled the machine with vinegar. The computer seems off. The hot water is coming back into the water reservoir.


1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage

7. Empty reservoir and fill with undiluted distilled white vinegar. Repeatedly run brewing cycle until Add Water light comes on.

8. Make sure Auto-OFF is NOT set and let last cycle of vinegar remain inside machine for 4 hours.

9. Refill reservoir with fresh water and repeatedly run brewing cycle until the water is clear and odorless.

10. Set Auto-OFF, if preferred.

Nov 21, 2010 | Keurig B50 Coffee Maker

2 Answers

My keurig only dispenses half of a cup of coffee. Half the water comes through the kcup and the other half is despensed back into the water reservoir


Hi,

Here is a tip that I wrote that will give you some things to try that will help you get your Keurig coffee brewer working again.

Keurig Coffee Brewer not making a full cup of Coffee


heatman101


;'';

Nov 03, 2010 | Keurig B60 Coffee Maker

2 Answers

Keurig Platinum is clogged


1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage

7. Empty reservoir and fill with undiluted distilled white vinegar. Repeatedly run brewing cycle until Add Water light comes on.

8. Make sure Auto-OFF is NOT set and let last cycle of vinegar remain inside machine for 4 hours.

9. Refill reservoir with fresh water and repeatedly run brewing cycle until the water is clear and odorless.

10. Set Auto-OFF, if preferred.

Mar 18, 2010 | Keurig Platinum B70 Coffee Maker

22 Answers

My Keurig b60 is spitting water into reservoir instead of kcup


I had a similar problem except there was no water going into the K-cup. I fooled around with the machine for awhile but I had no luck. Figuring I had nothing to lose, I broke out a can of air that one uses to clean computer keyboards. I sprayed the air into the nozzle that puts water back into the reservoir and air came out of the water intake hole but not the needle that puts water into the K-cup. This meant that there was a block between the the needle and the reservoir. I plugged the water intake hole with a towel and my fingers then sprayed the air into the same nozzle. All of a sudden, a large blast of water came out of the needle. The machine worked after this. Just be careful not to put your hand in front of the needle because the water might be hot. Also, unplug your machine before doing any tinkering. Hope this might help some people.

Jan 30, 2010 | Keurig Special Edition B60 Coffee Maker

1 Answer

When I run water through the Keurig, it works fine, but the moment I put in a coffee, it balks, sniggers and refuses to brew. I think there must be something wrong with the perforation -- as though it...


Check the needle inside the k-cup reservoir to ensure it is clean and not clogged. You can completely remove the k-cup reservoir by pushing up from the bottom (where it normally dispenses into the cup) and it should pop out easily. Wash it out with hot water and check the needle for any debris. The manufacturer even recommends carefully inserting the tip of a small paper clip into the needles to push out any debris if needed. Then replace the k-cup reservoir by aligning the arrows and snapping it back into place. Lastly, brew a cup of just hot water on the largest brew size without a k-cup. This should further help clean out any debris or obstructions. Then try to brew a new k-cup as usual and see if the problem is corrected. Hope that helps...best of luck!

Dec 15, 2009 | Keurig B60 Coffee Maker

Not finding what you are looking for?
Keurig B60 Coffee Maker Logo

21 people viewed this question

Ask a Question

Usually answered in minutes!

Top Keurig Coffee Makers & Espresso Machines Experts

Lisa
Lisa

Level 2 Expert

91 Answers

Jason

Level 2 Expert

211 Answers

Cindy Wells

Level 3 Expert

5105 Answers

Are you a Keurig Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...