Question about Office Equipment & Supplies
Paper removed, still not working.
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Posted on Jan 02, 2017
Check to make sure that their is no paper that is jammed in the paper draw. Also open the main panel where you would change the toner and pull out the little draw underneath the toner, I believe it is marked A2. Make sure that there is no paper there as well. Another place that paper will sometimes hide is in the left panel by the duplex system. Sometimes a little piece of paper gets left behind and this can cause the system to think there is still paper jammed in the machine. If all else fails try restarting the system. If you are still experiencing a problem than I would recommend you call your servicing dealer.
Hopes this helps.
Posted on Aug 15, 2008
If you are not seeing any paper there you most likely have a bad paper detect sensor. The paper detect sensor is what looks for the proper timing of the paper moving through the machine and indicates a jam when the paper stops.
Posted on Mar 25, 2011
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