Question about Phil & Teds Explorer V2 Twin Stroller

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Fold Can't fold up

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The manual was located here, it is a big file! After unzip it shows a complete manual in .pdf format:
http://philandteds.com/us/Support/Instructions

Posted on Jan 06, 2013

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Posted on Jan 02, 2017

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2007 passenger folding mirror will not work


{: ) Have someone control the power fold buttons, while you check closely the passenger mirror. If you can feel or hear even a faint hum of the motor while commanded, try giving it a little help, but don't force it if you think it doesn't have enough power to extend or retract itself. The motor could be really stuck or inoperative.
Sometimes when the mirror has been accidentally or manually folded, it needs to be reset by just pressing on the fold buttons a few rounds and let the mirrors fold by itself. Like an exercise.
If you hear the humming noise whenever the fold buttons are pressed, we can assume that the circuit on that side is ok since it is responding electrically, and that a jammed or stuck mechanism is preventing it to move.
If you don't feel or hear any humming, as in totally no sign of response, then there will be additional considerations before deciding to go for a replacement mirror. You will need to confirm if the fault is on the wirings, a door module, or the mirror motor itself. A scan tool test may be recommended for effective diagnosis.
The power fold mirror can be serviced as an assembly. So, goodluck.

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We can't get the stroller to fold correctly, it worked once but we cannot get it to fold again.


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1 Answer

Hello, I recently bought a quinny buzz 3 (second hand) and its very difficult to collapse the frame, but it's easy to open it back up. What would I need to do to fix the problem?


Good Evening

It sounds as though you're not quite depressing the fold buttons fully when trying to collapse it, so you're pushing against the natural spring of the chassis which is making it difficult.

The Buzz is easiest to fold when you're standing in front of it. Either remove the seat unit, or make sure it is forward facing and in the upright position before you start. Swivel the front wheel straight and lock it into position. Standing in front of the Buzz, push the left side button in until you can't make it go any further, then roll the right button toward you as far as possible. It should only require a small amount of pressure to fold the unit, but remember, due to the style of the automatic unfold you are working against it to fold it up. If you hear any clicks, pops or creaks, don't force it as you'll break the fold knuckles.

If this still doesn't work, give the chassis a good, thorough clean to make sure no dirt or debris is causing the problem. Use a dry Teflon spray (found in the laundry aisle of most supermarkets) or normal furnature polish with a soft dry cloth and give the whole chassis a thorough cleaning. Then as you're folding it down, follow the black plastic down the central tube as it goes toward the front wheel unit to make sure its totally clean. This should make it smoother to fold.

Failing that, the product will need to be returned to the engineers for inspection - which country are you in?

May 18, 2011 | Quinny Buzz Three Wheel Stroller

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