Question about Dyson DC24 Ball All-Floors Upright Vacuum Cleaner

2 Answers

The brush bar isn't going round ?

The brush bar isn't turning and it isn't picking up the small bits

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  • Ange thomson Jan 06, 2013

    Thanks it isn't clogged I checked that but thanks coz I didn't know about the belt do you need to unscrew the plate ?

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The brush roller drive belt could be stretched but not broken. Also, the brush roller could be clogged and unable to rotate feeely

Posted on Jan 06, 2013

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Your problem seems to be the belt has snapped. Underneath the the hover there is a rubber belt that connects around the brush bar and around the motor, this belt will be broken. They can purchased from any hoover shop for a couple of pounds.

Posted on Jan 06, 2013

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From what you've described in your question, it sounds very likely that you have a blockage somewhere between the cleaner head and the bin. Please follow the steps shown in the video above to locate any obstructions from the cleaner head, and to remove any threads or hair from around the brush bar.
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http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video/redirect-to-internal-hose/check-the-internal-hosedc50
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http://www.searspartsdirect.com/partsdirect/part-model/Dyson-Inc-Parts/Vacuum-Parts/Model-DC25/3207/0645000/50033527/00004?blt=06&prst=&shdMod

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