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is this integrated or external? if external always install the drivers first do NOT plug in the web cam that will just cause more hell then needed. Instead of using that outdated driver disc they ship with the web cam, it is better off to go to the manufacture website and download the most current stable release NOT the beta version if they have that. after you download that double click it and it will TELL you when to plug in the web cam during installation process and if all goes well it should work right away.
For an Built in web cam just go to the computer manufacture driver and downloads and their should be an update web cam driver, download it to your computer and double click the program and follow the instructions carefully. If all went well it will work.
Do you have any controlling software installed? I know on integrated HP WebCams they usually use Cyberlink YouCam for web-cam software (which SHOULD be pre-installed with an integrated camera), under Start>Programs>CyberLink YouCam>CyberLink YouCam. If it's not installed, you can download it at the link below, install and it should recognize your cam and you should be good to go:
Hopefully I understood your question and answered sufficiently. If not, let me know & I will try again if you can give me a few more details. Cheers!
Go to device manager uninstall the driver for the web cam then after that download the latest driver for your web cam in the support website of dell. Then, install it if that doesn't work. Access BIOS of your laptop that will be f2 on the start up of your computer check if the web cam is detected. If it is reinstalling the application of the web cam can help, If it is not detected and after you've tried the all the things that I've told you it's either you end up erasing everything on your computer or replacing the web cam which is integrated in your LCD.
Just install complate sofware not only the driver, because you installed only the driver you can use the camera.. if you use the camera without program or complate software.you meet some problem... just install complate software