SOURCE: I have a gold Dunhill
If you go to their web site http://www.dunhill.com/en-cn/catalogue/lighters/ at the bottom of the page you will see find a service center and find a store.
Click on one of these and you should be able to find the information you want.
Testimonial: "The information was fantastic, I have contacted them and I am in the process of sending off the item to be serviced. I can't thank you enough. "
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