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Rosetta stone version 3.4.7, Grey screen

I have rosetta stone version 3.4.7, when i open the software it asks me to choose a user name but then the screen goes grey, I contacted rosetta stone and they deleted the tracking file which worked but the only way to open the software is to delete the tracking file each time which means i'm not making any progress i have to start from the beginning each time, anyone know how to fix this?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 4 Answers

SOURCE: I have Japanese levels 1,2 and 3 for rosetta

The problem is related to the FNPLicensingService.exe service and FNInterface.dll file.

The first thing you can try is open Rosetta Stoneto and kill the FNPLicensingService.exe in task manager. This may or may not give you access to Rosetta Stone.

If that doesn't work, install Rosetta Stone on another computer (your license will allow two machines) then copy the rosetta stone directory from program files to the new system. Then open Rosetta Stone and it should be fine.

Before doing either of these things it's best to delete the c:\program data\rosetta stone\tracking.id file.

Posted on Sep 12, 2009

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laikexpert
  • 281 Answers

SOURCE: Rosetta Stone error 2123

1.)Open BitDefender Antivirus in Expert Mode,
2.)click on the Antivirus module
3.)under the Shield tab click on the Advanced Settings button.
(BitDefender Active Virus Control Settings window should be displayed)
4.)adding an exclusion for Rosetta Stone solved the problem

or

If you have any other antivirus software
adding an exclusion for Rosetta Stone solved the problem.

Posted on Jan 04, 2010

radar001
  • 1051 Answers

SOURCE: I accidentally moved my Rosetta Stone file to the

open the trash folder, select the rosetta stone file(s) and click restore. You may need to select a unique directory to install the files to avoid conflict with the other version.

Posted on Jan 22, 2010

rockmeister
  • 2047 Answers

SOURCE: Off Ebay, I purchased Rosetta Stone for Mac,

When such problems occur the first thing to do is identify the meaning of the error message. The error message above has a follow up in the program which says click ok to continue. When you clicked ok what was the next thing that happened?
Also try restarting your unit and installing the program again.

Posted on Apr 14, 2011

SOURCE: Hi I am after activation

You can find the rosetta stone activation key in the link below

http://extratorrent.com/torrent/1419538/Rosetta+Stone+V3+Crack+Patch+Serial+Keygen.zip.html

Posted on May 16, 2012

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Create a security exception. 1. In ESET NOD32 (Smart Security 5), click Setup.
2. On the Setup screen, click Enter advanced setup... (bottom of screen).
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My Rosetta stone worked fine the first time I used it. The next time I opened it up I selected my user name and was brought to the plain backgroundd screen and nothing happens. I could stare at this grey...


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http://success.rosettastone.com/articles/en_US/Text/Rosetta-Stone-Version-3-Freezes-After-I-Select-My-Username/?q=null&l=en_US&fs=Search&pn=1

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Glad to HELP YOU!

Hi! The problem it was generated by the ANTIVIRUS because it doesn't recognize the application.
You can fix it like this:
# open ANTIVIRUS > SETTINGS > EXPERT MODE (if have) or ADVANCED SETTINGS
# go on EXCLUSIONS and choose ADD or the + sign (I don't know what antivirus do you have installed on your machine, if it is a Windows or a Mac...)
# once the BROWSING BAR is on (to choose the EXCLUSION) go
C:\Program Files\Rosetta Stone\Rosetta Stone Version 3
and choose
RosettaStoneVersion3 file
# hit OPEN > OK.

You're done!

GOOD LUCK!

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I have Japanese levels 1,2 and 3 for rosetta stone. i installed all the software and entered the activation code. it says my codes are activated but when i open the software i only get a blank screen with...


The problem is related to the FNPLicensingService.exe service and FNInterface.dll file.

The first thing you can try is open Rosetta Stoneto and kill the FNPLicensingService.exe in task manager. This may or may not give you access to Rosetta Stone.

If that doesn't work, install Rosetta Stone on another computer (your license will allow two machines) then copy the rosetta stone directory from program files to the new system. Then open Rosetta Stone and it should be fine.

Before doing either of these things it's best to delete the c:\program data\rosetta stone\tracking.id file.

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1.)Open BitDefender Antivirus in Expert Mode,
2.)click on the Antivirus module
3.)under the Shield tab click on the Advanced Settings button.
(BitDefender Active Virus Control Settings window should be displayed)
4.)adding an exclusion for Rosetta Stone solved the problem

or

If you have any other antivirus software
adding an exclusion for Rosetta Stone solved the problem.

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