Question about HP Photosmart D7160 InkJet Printer

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Photosmart D7160 shows yellow empty even with NEW cartridge

It said it was low on yellow, so I replaced the cartridge, printed 1 picture, and it said it was low again, so I went to the store(Office Max),told the customer service woman about it. She gave me a new cartridge to try. I replaced it, and it continually shows empty now.

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  • 2 more comments 
  • mehilliard Jan 20, 2009

    I looked inside, with the left side panel(as you look at it) off. I saw a micro pump in there with the hoses going to the cartridges. Pump problem or print head? Or is it something simple?

  • mehilliard Jan 24, 2009

    I was online with the HP rep for 1 1/2 hours. We did everything above plus cleaned the contacts, cleaned the feed tubes at the cartridge, remove all the cartridges. He said something failed inside, but now that there is someone else with the same problem with HP cartridges, I'm not so sure! What's an RMA? Acronyms and I don't get along! I never saw the reason for them!

  • searose213 Feb 28, 2009

    I also got a message about the yellow cartridge. I bought a new one, but got the same message. I figured the cartridge was faulty so bought another one. Again the same message about it being empty. So now what? I see this is a problem others, have had. Interesting that it is with the yellow cartridge also.
    So what is HP going to do about it. I bought this less than a year ago. Any suggestions on how this can be fixed? I don't have the money for another printer.


  • nathan811 Mar 01, 2009

    I have a HP D7160 and the magenta keeps saying it is low and I have replaced it with two new ones. I cannot pring in color b/c of this problem. Any suggestions?



    Nathan

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  • 32 Answers

Printhead problems are more common than perceived. Have you disconnected the power cord for the printer to flush the built-in board? Disconnect the printer USB cord as well. If this doesn't resolve the problem call for an RMA. Printheads are not inexpensive.

Posted on Jan 20, 2009

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