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Can not get the leapfrog connect to download onto computer for me

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Posted on Jan 02, 2017

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SOURCE: Tag will not update

I have had the same problem!! Running windows 7 64 bit. I am stuck in the same do-loop. I tried different usb port (as advised), downloaded 2 different installers from their web site, and verified the tag reader is "seen" under the USB controllers on my PC.
You also should check the following:
With TAG reader off, plug into USB port - if it does not automatically turn on device is defective.
IF it turns on do the following:
Click on the Windows start button (the small icon lower left of your computer). in the search box that comes up type devmgmt.msc and the device manager will open. Scrool down till you see Universal Serial Bus controllers and verify you see the TAG reader listed and verify there is no ! (exclamation point) next to it. If you see the exclamation point it may mean the driver is missing. If this is so right click and select properties, on the driver tab click update driver, on the next screen select browse my computer for the driver software. If you need to specify where to look try c:\Program Files\LeapFrog\LeapFrog Connect\TagUSBDrivers.

This was not my problem so I am still stuck - hope you solution was this easy. Anyone with any ideas I would appreciate help also. Customer service was unable to resolve.

Posted on Jan 04, 2013

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2 Answers

Tag will not update


try downloading it on another system and transfer it to yours.

Aug 11, 2012 | LeapFrog Tag Reading System

1 Answer

Having and issue with the audio download on the Leapfrog Tag system. I have Leapfrog Connect installed on my Mac. Audio for books previously downloaded and newly downloaded are not able to be put on pen. I...


Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.

Jul 26, 2012 | Toys

1 Answer

There was a problem when I downloaded my free game onto my brand new leapster - and now I don't have it on my leapster and I can't choose it again to download


Instead of 1 starter game and a few demo game that you get from Leapfrog Connect, you can also get more downloadable games for your Leapster 2. You can get it here:
leapster-2.blogspot.com
But you have to make sure your Leapster 2 have SD Card and your Leapster 2 can connect to PC using Leapfrog connect. Try to uninstall and re-install the LeapFrog Connect and wait until it finish configuring and updated the software both on the PC and the console, It may takes 10-20 mins for it to complete updating.

One more thing, you have to make sure that you get latest LeapFrog Connect software from LeapFrog website instead of installing it from supplied CD.

Jun 29, 2011 | LeapFrog Leapster 2 Learning System

1 Answer

How do I get downloads? Do I need an adaptor cord to download?


  • You have to order a Leap Link Data Cartridge or (Leap Link Upgrade Kit) and download any updates onto that from Leapfrog's website.
http://www.amazon.com/LeapFrog-80070-Leap-Link-Upgrade/dp/B00004TFFZ http://www.ecrater.com/p/5413339/leapfrog-leap-link-upgrade-kit
  • Updates available here.
http://shop.leapfrog.com/leapfrog/
Regards, Tony

May 03, 2011 | LeapFrog Turbo Twist Fact Blaster

1 Answer

I lost the dvd to download to my computer now i cant connect online what can i do


You can download the connection software from the following site,
http://www.leapfrog.com/en/pages/support/product_pages/leapfrog_connect.html

Upon arriving at the site,scroll down the page until you find the Leapster2 Learning Game System software, and download to your computer.

Don't forget to look at the information listed at the top of the page, some of it may apply or
be useful to you.

I hope you download goes well!
.

Mar 18, 2011 | LeapFrog Leapster 2 Learning System

1 Answer

Audio wont download onto tag junior


make sure leapfrog connect is installed correctly, then make sure you have the latest version of flash, after you download the audio, make sure you add it to the tag junior. you can do that by clicking "on my tag junior" on the left side under audio downloads and click add then it will sync.

Dec 26, 2010 | LeapFrog Tag Reading System

1 Answer

Hi what does error code #1096 fault detail null mean?


Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Jul 02, 2010 | LeapFrog Tag Reading System

8 Answers

Problem with didj


QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Dec 27, 2008 | LeapFrog Custom Learning Case

4 Answers

Computer will not download the connect cd


Question   My computer meets all the minimum system requirements but when I try to download the LeapFrog Connect Application, I receive the error message "Your computer must meet minimum required System Configuration" trnsp.gif   Answer   Please make sure your monitor resolution is set at 1024 X 768 pixels or higher and then try to download the application again.

Dec 24, 2008 | LeapFrog Tag Reading System w/ Bundle

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