Color cartridge is not intended for use in this printer
I recently relocated my printer from my living room into my bedroom and when I plugged in the power I now have this error message on the display panel. It worked fine prior to relocating it. Any thoughts?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
One of the following messages may appear on your the control panel display
Color or Right Print Cartridge is not compatible
Incorrect Print Cartridge(s)
Print Cartridge Problem
Incorrectly Installed Cartridge(s)
Black or Color Cartridge(s) Failed
Color or Right Print Cartridge is not intended for use in this printer
Step one: Remove and inspect the cartridge Step two: Make sure the cartridge is compatible Step three: Clean the cartridge contacts
1. Open the printer lid and wait until the carriage stops moving, and then unplug the power cord. 2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. 3. Dip a clean cotton swab in distilled water, and then squeeze it to remove most of the moisture. 4. Clean the print cartridge contacts. Do not touch the nozzles. 5. Clean the contacts inside the carriage, inside the printer. 6. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it. 7. Reinstall the cartridge, plug in the power cord, close the printer cover, and then try again to print. Step four: Reset the printer Step five: Replace the cartridge Step six: Print in backup mode Step seven: Service the product
The problem could be due to a communication
failure between the color cartridge and the All-In One (AIO) or
by a short in the color cartridge. Here's what you can do:
Try to re-seat the cartridges in the printer. Open the printer
cover > remove the cartridges > close the printer cover > re-brick you
printer by pulling out the power supply - black box behind the printer where
the power cord is plugged in, and re-plug after 10 seconds. When the printer
turns on, reinsert the cartridges and close the cover. Try to print a document
again to verify that the problem is fixed.
Try to insert a different known working cartridge to identify if it's a faulty cartridge issue.
Ensure that you are inserting original supplies. Refilled, re-manufactured or clone cartridges are not recommend for use with your printer. These are unreliable and tend to fail unexpectedly. If you're using genuine Lexmark cartridges yet it continues to fail, please contact the Lexmark Technical Support Center for further assistance.
That printer is intended to use the HP 95 and HP 97 cartridge. If
anything other than these are inserted then it will not operate. Check
to be sure your color is one of these two. If it is then you should
take that cartridge back to where you bought it and get it exchanged or
Reset and relocate the productA
power reset drains power from the product and returns the product to
the same settings after restarting. To eliminate any potential power
deficiencies that might hinder a successful alignment, HP suggests you
move the product to another location and plug the product directly into
a wall outlet. Follow these steps to reset and relocate the product.
Press the On/Resume
button to turn on the product.
With the product turned on, disconnect the power cord from the back of the product.
Relocate the printer to a different power outlet, preferably an outlet in a different room.
Plug the power cord directly into the wall outlet. Do not use a power strip, extension cord, or surge protector.
Do not reconnect the power cord to the back of the product at this time.
Load letter or A4 size unused, plain white
paper in the tray.
Reconnect the power cord to the back of the product.
Press the On/Resume
button to turn on the product. The product automatically prints an alignment page.
i don't know who checks these messages, but I have the exact same problem, also with my mom's printer. it is no longer under warranty so HP wants to charge me thirty dollars for them to tell me how to fix it over the phone. no thanks.