Question about Philips HDD082 MP3 Player

4 Answers

"START DEVICE MANAGER"

My mp3 wont connect to the computer when i hook it up. alls it says is ' start device manager' how do i do that, when nothing pops up on my comp when i connect it?

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  • ashley addy Jun 29, 2007

    okay. so i did what u told me 2 do.
    but nothing came up as not working properly.

  • ashley addy Jul 01, 2007

    okay. thnx.
    i'll try it out.

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4 Answers

I tried Solution #2 and it worked. Thanks for your assistance!

Posted on Jan 10, 2008

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Well, after many hours of fooling with this, I fixed my problem. I tried so many things, I'm not sure what worked. But, try this: 1. insert the cd that came with your mp3 2. in my computer, open up the "PhillipsGoGear" then the "Device Manager". Double click on firmware. 3. copy and paste the FWImage.mif to the "MY C Drive" (that is what my internal mp3 drive was called} 4. reset the unit by holding play and volume up. My player's screen changed to the mp3/computer data transfer image, and everything is working perfect now. Sorry for the comment about the waste of money player. They have problems, but they do sound awesome. geoela

Posted on Aug 01, 2007

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I have the same problem. A tech at Phi;;ips told me to throw it away. It was not fixable. What a waste of $150.00. A piece of crap mp3. Don't buy Phillips. Player is crap and tech support is just as bad. geoela

Posted on Aug 01, 2007

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  • 247 Answers

Depends what OS your computer has. For XP, you do Start_Settings_ControlPanel. In control panel, Open "System" In "System", click first on the "Hardware" tab, then on the "Device Manager" button. The layout on other Operating systems is sometimes a little different, so you might have to fiddle a bit.with the instructions to get there. Once in Device Manager, with the MP3 player plugged in, you need to start looking at the various entries for the player. There are quite likely to be at least three - one under "Disk Drives", one under "Storage Volumes", and one (USB Mass storage device) under "Universal Serial Bus Controllers". Right Click each in turn and select "Properties". Hopefully this will reveal which of the virtual devices isn't working properly, and clicking the associated "Troubleshoot" button will offer you a way ahead. A.

Posted on Jun 28, 2007

  • Alastair Macleod
    Alastair Macleod Jun 30, 2007

    Very odd. The pc must have seen it in the first place (albeit sensing something wrong) - otherwise you wouldn't have got the original "Start Device Manager".

    Next step is probably to try plugging the player into a different pc, and checking whether it gets detected. If it doesn't, that would suggest a fault in the USB interface on the MP3 player.

    A.

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Posted on Jan 02, 2017

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1 Answer

It freezes with light on the screen, it wont turn off. i've tried the reset several times but it wont reset


If soft reset does not work, then you may have to use the Device Manager to recover your player:
If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name and then click OK and REPAIR.
IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

Feb 25, 2011 | Philips GOGEAR SA6045 MP3 Player

Tip

How To Reset Your Philips GoGear HDD6330 MP3 Player


<span style="font-weight: bold;">Soft Reset</span><br /> <ol> <li>Hold down the <span style="font-weight: bold;">Power</span> & <span style="font-weight: bold;">Volume Up</span> button for 3 Seconds.</li></ol>or<br /> <ol> <li>Insert a paper clip, or similar, into the small reset button on the side next to the USB connection.</li></ol><span style="font-weight: bold;">Factory Reset</span><br /><span style="font-style: italic;">If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD (for US customers: CD2) or download the latest version of the Device Manager application from http://www.philips.com/support. You may need to enter your language preference and the model number e.g.HDD1430, to access the Device Manager application upgrade file.</span><br /> <br /> <ol> <li>Connect the GoGear to the AC adapter and to your computer.<br /></li> <li>Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start-&gt;Programs-&gt;Philips Device Manager-&gt;Philips Device Manager on your PC.<br /></li> <li>Select the <b>REPAIR</b> tab on the dialogue box and then click <b>"Repair"</b> to start repairing.</li> <li>When repair is complete a dialogue box will pop up; click <b>"OK"</b> and unplug the GoGear from the computer.</li> <li>Follow all the on-screen instructions to complete the repair.<br /></li> <li>The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.<br /></li> <li>Once the GoGear is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.<br /></li></ol><br />In order to prevent future problems with your device, download the updated firmware and update your device:<br /><a href="http://www.p4c.philips.com/cgi-bin/dcbint/faqview?scy=US&session=20110217221837_24.119.167.217&slg=AEN&ctn=HDD6330/17&dct=FAQ&refnr=0007771&faqview=1">http://www.p4c.philips.com/cgi-bin/dcbint/faqview?scy=US&session=20110217221837_24.119.167.217&slg=AEN&ctn=HDD6330/17&dct=FAQ&refnr=0007771&faqview=1</a>

on Feb 18, 2011 | Philips GoGear HDD6330 MP3 Player

2 Answers

Usb port not recognized


1. try using usb1 port ( instead of usb2)
2. check the Device-manager for USB controllers normality. (or try to upgrade versions)

Nov 15, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

When i turn on mp3 player it says phillips for a minute then says file system error then shuts off then i hook it up to the computer and the phillips thing dosent come on its like its not hooked up but...


Hello.
Welcome To Fixya Community.
Glad to Help You Sir ^^

Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
  8. The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.
Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.



Downloads:
HDD6320_6330_DM_WEB_EN​G_5_2.zip
Additional Help:
Philips GoGear Jukebox HDD6330 Manual Guide

Thank You for Using Fixya
Please Don't Hesitate asking me If you need any Further Info.
Good Luck


Nov 05, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Need help on repairing my Phillips gogear mp3


As far as opening the Philips Device Manager - if it won't pop up automatically, then on a computer running Windows XP, you can go to Start (on your desktop) --> All Programs --> Philips --> Philips Device Manager to open the program.

Mar 21, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Computer wont pick up my mp3


one way to check if it's connecting right is too go to device manager.

1.right click my computer
2.click properties
3.click hardware tab
4.click device manager button
5.expand universal serial bus controllers list
6.look for your device name when it's plugged in
7.if their is a yellow exclamation point by it then it's not connecting correctly.

Dec 31, 2008 | SanDisk Sansa m230 MP3 Player

3 Answers

My player isn't recognized by the Device Manager or Windows Media Player


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

Sep 29, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

It Bricked itself


Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

Aug 13, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

I can't download music onto my sansa,my computer is saying device not connected!!!


What i would recomend you to do is to go under device manager to see if the device is recognize...you can open your device manager by click on start,run and type devmgmt.msc...that will open your device manager...check under hard drive, portable devices or universal bus serial controller...once found the device right click on it and uninstall it..once you do that....unplug the device and plug it back into a 2.0 usb port..after that windows should recognize your device...

Jan 03, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Mp3 problem


Install and run the Device Manager software from the product CD.

Select the Repair/Restore option, and follow the on-screen prompts.

If this doesn't work, it may be that the hard disk has packed up.

Jun 27, 2007 | Philips HDD082 MP3 Player

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