I'm not sure if i have to go through something to set up the fax or where i have to plug it in. Right now i have it on my computer plugged in under line and on the machine it self under line, am i supposed to have it on the phone part. this machine was a used machine and when i try and fax it come back as no answer and and a log number under the person who had the machine before.
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Make sure to plug the telephone fax line from the phone jack in the wall to
the Line port on the back of your printer. For more info, please refer to the
Lexmark X4200 User's Guide.
Make sure the fax machine is connected to right phone jack in the wall and is assigned with the correct fax number.
If you have an answering machine connected to the same fax line, be sure to
configure it so that it answers first before the fax machine (e.g. if your
answering machine picks up on the 3rd ring, set your fax to pick up on the
6th ring or more)
If the line has a voicemail feature, disable it or request for a
distinctive ring from your phone company.
Make sure you plugged it back into the right port on the printer itself. The one I have actually has two different phone line plug-in ports - one is for the FAX line that connects to the wall. The other is so you can attach a separte phone as an extention to talk on. Good luck. Also, after it is plugged back into the wall, did you power down, wait 30 seconds and then power back on? Sometimes these things need to recognize at start up whether or not they are connected to other devices, etc. Good luck.
I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:
First set Tel-Priority, turn off incoming ring, turn on manual/auto switch, then check how many seconds it takes for your answering machine to come on, and set it a couple of seconds after that. This should do the trick.
Look at the display. On the right there is a 3-character mode indicator. It can be: MAN - manual pickup FAX - automatic pickup, only fax will try to "speak" to the other side F/T - automatic pickup, device will signal if there's no fax signal on the other side, only someone trying to speak TAD - Telephone Answering Device Press the "MODE" button several times and see how the display cycles through these options; just press it repeatedly until the one you want to use appears. If however the device is set to something else than MAN and still doesn't pick up calls, then it indeed might be faulty.
I'm not sure if I can help you or not, but I do have a suggestion or 2, that may help isolate the problem. The solution I gave you initially, is the usual culprit for the situation you are experiencing. If the machine can "send", then "receiving" is not normally a problem, as long as the reception settings are correct. You said that "sending works fine"? Since you have multiple faxes, you might try swapping the locations, or at least try the Samsung in a known working environment, to see if it behaves the same. If it works on another line, then try the other fax on the "Samsung" line. That's all I have to suggest right now, but I'd be anxious to hear if there is any change.
I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time. I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked.
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.
It worked for me. Hope this works for you too.
Is your phone line plugged into the proper receptical on the fax? It should be plugged into the LINE slot, not the PHONE slot. The PHONE SLOT IS TO CONNECT A TELEPHONE TO THE FAX. IT IS NOT FOR THE INCOMING PHONE LINE. If your phone connection is correct, try calling your fax machine from a cell phone while you are at the fax machine. Listen on the cell to see if the fax machine picks up the line. If it does not, go into your fax machine's settings, either INITIAL SETUP FAX SETUP, or PHONE SETTINGS. You may have to try several settings to find one that works, depending on your fax machine. Try going to RECEIVE SETUP on your fax machines setup menu. Scroll through the settings, writing each down on paper. Try RING DELAY, RING TIME, NUMBER OF RINGS TO ANSWER , or any other settings relating to how your fax answers the phone line. Try changing each setting, one at a time, and try calling your fax to see if it answers. There may also be settings on your fax to set it up if an answering machine or telephone is on the same line.
First make sure your line cable is plugged into the correct place. Most
Brother machines have a plug for Line and a plug for Extension (EXT),
make sure it's plugged into "Line".
Go into the menu on your Brother machine and select Fax, then Setup
Receive and then select Easy Receive. This will usually solve most
Brother machines come with s default of 4 rings before they will
answer, make sure none of your other devices (such as an answering
machine) are set to a lower number of rings or the fax machine will
never grab the line.
If you have distinctive ring, make sure you have it set up in the
machine. There is a section in the owners manual for setting up
If the machine grabs the line and goes through the motions but nothing
comes out on the page (no black print) then make sure you are using a
Brother ink cartridge (not refilled or generic) and print out the test
page using the "ink" button. Allow the machine to clean a few times and
see if the test page prints out correctly. If you are using refills or
a generic black, you might have premanently damaged the print head. In
this case take it to a service centre to have the head tested.