Question about RTO Neat Receipts 00315 NeatDesk Desktop Scanner & igital Filing for PC

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Neat receipts desktop scanner won't feed docs

Trying to set up scanner. i loaded software on my mac and it was fine but when I try to scan a document or a card the green lights on the scanner turn red and nothing feeds. no error message on my computer but nothing is scanning.

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Posted on Jan 02, 2017

SOURCE: Error Processing ...

a note on this is scanner plugged into a power strip by chance?

most scanners prefer a direct connection(and the user manual usually does not state that) to the wall socket

give that a whirl and let me know how it works

might want to go to their website and grab drivers again and make sure it's got a clean set

Posted on May 23, 2012

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I plugged it in and all of the lights come on, but when I press scan, nothing feeds. I hear no mechanical noise like it is trying.


Troubleshooting Scanner Problems in NeatWorks for Windows

www.neat.com/.../troubleshooting-scanner-problems-in-neatworks/
Troubleshooting Scanner Problems in NeatWorks for Windows ... Plug the scannerback into the computer, start NeatWorks, and try scanning again.

NeatConnect Scanning Issues - The Neat Company

www.neat.com/helpcenter/neatconnect-scanning-issues/
My LED screen wont turn on? If this is the first time using the NeatConnect scannerand you are not using it with a computer, please confirm that the cord is ...

Download Neat Software' Activate Neat ' Neat Company

www.neat.com/helpcenter/download-neat-software/
If you are looking to download or activate Neat software for your scanner, visitneat.com/activatend for more information. ... Desktop Software (For Existing Users) ...

Support - The Neat Company

www.neat.com/support/
Neat's Smart Organization System desktop software. ... Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

Jan 14, 2016 | NEAT Desk Desktop Scanner and Digital...

1 Answer

Neat multi-page


The neatdesk software allows you to rotate the image as desired. Pay close attention to how you load the documents to determine the correct way to load.

Sep 05, 2014 | The Neat Company Neat NeatDesk Desktop...

1 Answer

Blank scan with neat desktop scanner


Connect the scanner to a different computer.
If you get the same result, then the scanner is "dead".
It's moving the scanning-head, but not detecting (or not transmitting) any "non-base-line" information.

Either that, or you have changed the CONTRAST and/or BRIGHTNESS settings to "wash-out" the image -- like looking at a "cream" coloured piece of paper in bright sunlight -- it may look "white".

Feb 03, 2014 | The Neat Company NeatDesk Desktop Scanner...

1 Answer

Why would my 'copies' be coming out black pages on Neat Receipts portable scanner; prior to cleaning they were heavily streaked with black lines...now totally/heavy black.


A high percentage of scanners that people use at home are made by Visioneer, although they may be labeled and sold by other companies. Xerox is one example. The Visioneer software drivers are sensitive to changes that routinely occur in MS Windows from software installations, updates, etc. On this Visioneer webpage the company says, in describing the problem, "Your scanner does not appear to be functioning normally; you are getting errors when attempting to scan, your images are not easily readable, or you are unable to access the scanner properties." and "Problems may arise after you have made changes to your Windows environment (e.g. you installed Windows Updates, you installed another scanning application, etc...).".
Instructions as well as some software utilities are available for free download on the same page. Of course this won't help if something has actually broken on your scanner, but they're pretty durable, and chances are you can fix it by closely following the instructions from Visioneer.
This answer should apply to several of the questions in this section.
Good luck!

Jun 22, 2013 | NEAT Receipts Mobile Scanner

1 Answer

I'm getting this message "The operation could not be completed. No other information is available about the problem." I had a paper jam..fixed it and now it won't scan anything without that er


1. Quit neat app.

2. Turn off scanner.
3. Unplug scanner from computer and outlet.

4. Wait a minute.
5. Plug scanner into outlet and computer.
6. Start Neat app.
Hope this helped.

Feb 21, 2013 | Neat Company NeatDesk Scanner for Mac

1 Answer

Error Processing ...


a note on this is scanner plugged into a power strip by chance?

most scanners prefer a direct connection(and the user manual usually does not state that) to the wall socket

give that a whirl and let me know how it works

might want to go to their website and grab drivers again and make sure it's got a clean set

May 22, 2012 | RTO Neat Receipts 00315 NeatDesk Desktop...

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